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Patient Support Advocate
1 week ago
Join Our Team as a Patient Support Advocate
The team is looking for an individual with expertise in pharmacy and manufacturer aid programs, insurance coverage details, knowledge of community resources, ICD-9 codes, and financial assistance criteria. Additionally, understanding pharmaceutical terminology is crucial.
The Patient Support Advocate (PSA) collaborates with pharmacy and clinic staff, and clinical pharmacists to gather necessary clinical and financial details for assistance programs. The PSA provides accurate information on programs, insurance, subsidies, and maintains a database of patient data. They also assist in patient communication and medication delivery.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- UH Specialty Pharmacy Services: Call Center Support
- Answer calls and electronic communications
- Assist healthcare providers and patients
- Research and resolve inquiries
- Handle customer complaints
- Medication Assistance (Access) Support
- Process benefit inquiries and authorizations
- Maintain knowledge of assistance programs
- Enroll patients based on financial need
- Interact with healthcare professionals courteously
- Display exceptional customer service
- Support team initiatives
- Prioritize tasks efficiently
Qualifications:
- 3 - 5 years experience in pharmacy or healthcare settings
- Excellent organizational and problem-solving skills
- Strong communication skills
- Working knowledge of Insurance Benefits and Medical Records
- Technical skills in planning, analysis, and client management
- Bachelors degree preferred
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