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Front Counter Service Advisor
1 week ago
Thermo King Chesapeake is looking for a Service Advisor to join their team at the Elkridge facility. This is a great opportunity to be part of a growing business. They need experienced Service Coordinators or Service Writers with a strong technical/mechanical background and excellent customer service skills.
The position involves customer communication and interaction, technician coordination, and billing administration. They are seeking individuals who are enthusiastic about teamwork and personal growth.
The role is full-time with benefits, including the option for overtime especially during peak seasons. Salary will be based on experience and competitive for the right candidate. Full-time employees will also receive healthcare, 401k, dental, and vacation benefits.
Duties & Responsibilities:
- Respond to Service Calls from customers regarding scheduling and billing.
- Maintain scheduling records promptly and provide updates to customers and management as needed.
- Interface positively with various teams including service techs, leadership, parts department, drivers, vendors, and customers.
- Ensure paperwork is up to date and well-organized.
- Dispatch technicians and assign work efficiently to optimize operations and customer service.
- Keep customer equipment organized and prepared for service.
- Effectively communicate with customers to ensure satisfaction.
- Handle customer technical inquiries or direct them to the appropriate personnel.
- Maintain high standards of organization.
- Perform other assigned duties.
- Adhere to company policies and procedures.
Required Skills:
- High School Diploma or equivalent (Technical degree or certification a plus).
- Experience in Service writing/coordinating.
- Proficiency in Microsoft Office, Google Docs, and company-specific software.
- Ability to lift and perform physically demanding tasks.
- Strong written and verbal communication skills.
- Reliability and integrity.
- Clean driving record and willingness to undergo a drug screening.
- Capability to operate Class B trucks (Class A is a plus).
- Team player with a professional and customer-oriented approach.
Benefits for Full-Time Employees:
- Medical, Dental, Vision coverage.
- 401K Plan with Company Contributions.
- Paid vacation.
- Career growth opportunities.
- Job stability in the long run.
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