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Patient Care Technician
3 months ago
We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us:
JOB LOCATION
Duke Otolaryngology of South Durham - 234 Crooked Creek Pkwy, Durham, NC
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
JOB SUMMARY
The Audiology Assistant/Patient Care Technician position is an integral part of the Audiology patient care team serving patients of all ages with their hearing and balance concerns.
The Audiology Assistant/Patient Care Technician facilitates the supervising Audiologists in the provision of care and is expected to be well versed in clinic practices.
The position also is responsible for a host of duties that supports clinical operations to ensure maximum rate of efficiency and is expected have good organizational skills and attention to detail.
The Audiology Assistant/Patient Care Technician also serves as a core member of a team and liaison between the patient and care team, and as such, requires good communication skills and teamwork.
JOB DUTIES AND RESPONSIBILITIES
The major duties associated with direct patient care:
- Communicates with supervising Audiologist to follow the care plan for each patient
- Appropriately instructs patient/caregiver
- Communicates expectations with patient/caregiver
- Obtains partial case history as appropriate
- Performs screening tests as appropriate
- Prepares patient for diagnostic testing and monitor performance during testing with the Audiologist
- Ensures patient is appropriately following instructions throughout testing procedures when assisting the Audiologist as needed
- Ensures patient safety throughout evaluation being performed by the Audiologist
- Provides patient support/comfort throughout testing being performed by the Audiologist as needed
- Administers patient questionnaires as directed by Audiologist
- Prepares room, equipment, software and patient for fitting of hearing devices by the Audiologist
- Demonstrates knowledge and function of different hearing devices and accessories from a variety of manufacturers and associated software to prepare them for fitting and troubleshoots when malfunctioning
- Demonstrates knowledge and function for implementing Bluetooth connectivity from a variety of manufacturers (e.g. pairs hearing devices to phones and accessories, troubleshoots connectivity issues, etc.)
- Troubleshoots defective hearing devices and performs minor repairs in house, arranges repair and/or obtaining replacement parts with manufacturer as needed
- Appropriately assists with patient orientation for hearing device and accessory use, care, and maintenance
- Appropriately assists educating patient regarding realistic expectations of benefit with amplification/stimulation
- Communicates cost, timeline, and expectations of repairs and/or equipment upgrades with patient
- Completes and reviews all hearing device paper work (warranty information, patient online portal registration, manufacturer contact information, etc.) with patient
- Ensures all charges associated with patient care activities are accurate and sent to Financial Care Counselor as needed in a timely manner
- Ensures rooms and equipment are cleaned before and after patient visit
- Promptly notifies Audiologist of any concerns related to patient care with goal of providing excellent customer service
- Other duties as assigned by the Audiologist
The major duties associated with indirect patient care:
- Assists with scheduling appointments and managing Audiologist's schedule as appropriate and needed
- Clinical documentation for all patient interactions in the medical record is clear, concise, easily understood, and timely and sent to the supervising Audiologist for review and approval
- Assist with preparing documentation for patient care (e.g., letter of medical necessity, order forms, warranty forms, etc)
- Accurately orders devices for patients following Audiologist's/Surgeon's recommendations and ensures they are received by the patient's scheduled appointment
- Accurately orders device accessories and supplies abased on Audiologist's recommendations
- Checks in and evaluates hearing devices received by manufacturers
- Assemble patient hearing devices, charges batteries, charges accessories, organize patient kit and completes patient documentation for upcoming visit with Audiologist
- Enters PHI and diagnostic data into software and database prior to scheduled appointments as needed
- Ensures audiological order/referral is in place prior to appointment
- Maintains and updates all charges/payments in HearForm database
- Maintains patient privacy and follows Duke HIPAA policies
- Maintains all required education and seeks continuing education opportunities
The major duties associated with clinic operations:
- Performs daily checks on equipment
- Maintain clinic software and databases as needed
- Runs reports as requested
- Independently monitors clinic supply levels daily
- Orders supplies from appropriate Duke approved vendors
- Orders supplies within hours of need
- Unpacks and distributes supplies in clinic to appropriate rooms
- Demonstrates understanding of use and need of various clinic supplies
- Tracks and monitors supply invoices and sends invoices for payment
- Communicate with team members
JOB ELIGIBILITY REQUIREMENTS
- Work requires completion of a related 1 year technical school program.
- Work generally requires two years of experience in health care specialties related to the specific position; two years additional years related experience may be substituted for the technical school.
- OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive.
Upholding these values is a collective responsibility within our community.This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
