Sales Systems Analyst

2 weeks ago


San Francisco, California, United States Twilio Full time
See yourself at Twilio

Join the Sales Systems team as our next Sales Systems Analyst - Segment.

Who we are & why we're hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to build scalable engagement and support with our rapidly growing Go-To-Market teams.

This person will be responsible for improving the efficiency by which our internal customers recognize value within the sales systems our team supports. You will be challenged to think creatively about how to reshape existing processes and your work will be integral to supporting impactful programs managed by the team (Pipeline Generation, Voice of Sales, Forecasting, Quote to Cash, etc) to contribute to the success of the Go-To-Market team and support Twilio's fast growth.

Responsibilities

In this role, you'll:

  • Assist project managers in various work streams on Slack and Salesforce
  • Data management in Salesforce and other business systems, including auditing and resolving data integrity at a large scale.
  • Work with program managers and team members to uncover process gaps and develop sophisticated solutions
  • Understand, triage and fix existing system problems
  • Continually evaluate and identify gaps in our existing solutions and surface to the correct leaders
  • Develop your familiarity with the Salesforce ecosystem and administration
Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table

Required:

  • Experience communicating around technical concepts
  • Demonstrated ability to understand business needs and translate requirements into technical solutions
  • Strong presentation, communication, and facilitation skills
  • Comprehensive experience on technical debugging and troubleshooting
  • Strong organizational and business analysis skills; meticulous and able to work independently, manage and develop smaller scale projects.
  • Knowledge of Salesforce configuration standard methodologies

Desired:

  • At leat 1 year of experience designing or developing on Salesforce (Apex)
  • Salesforce Certified Administrator
  • Experience in automating and auditing large volumes of data as well as designing effective UX/UI
  • Experienced developing Lightning Components in Salesforce Lightning
  • Experienced in SQL, Python, Scala
  • Experienced in integrating Salesforce with other tools/platforms (i.e. Marketo/Presto/Heroku)

Location

This role will be remote.

Approximately



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