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In Room Dining Order Taker

3 months ago

Riviera Beach, Florida, United States Highgate Full time

Job Description: This position we're offering is for a Room Service Cashier/Order Taker. The main responsibility is to accurately and promptly take, communicate, and process guest orders. Besides, ensuring all necessary paperwork is complete and collecting payments correctly is also part of the job.

Responsibilities:

  • Effectively communicate verbally and in written form with employees and guests in a friendly and courteous manner.
  • Listen, understand, and address concerns raised by employees and guests.
  • Manage multiple tasks and prioritize departmental functions to meet deadlines.
  • Approach all interactions with guests and employees in a service-oriented way.
  • Attend mandatory hotel meetings and training sessions.
  • Maintain prompt attendance according to hotel standards.
  • Adhere to personal grooming and uniform standards.
  • Comply with hotel standards and regulations for efficient operations.
  • Identify and solve problems effectively and efficiently.
  • Understand and apply complex information from various sources.
  • Cross-train in other hotel departments.
  • Maintain confidentiality of information.
  • Show initiative in anticipating guest needs.
  • Perform additional duties as assigned by management.
  • Maintain a friendly and welcoming attitude at all times.
  • Answer telephone calls following set standards.
  • Contact guests before delivering their orders.
  • Communicate special orders to servers and the kitchen.
  • Process order tickets and confirm guest satisfaction.
  • Handle mini-bar orders.
  • Up-sell current specials and understand relevant terminologies.
  • Know menus and specials of applicable departments.
  • Follow service standards when receiving, preparing, and delivering orders.
  • Check server side work for opening and closing duties.
  • Assist in wine upselling to guests.
  • Estimate delivery times based on business volume.
  • Handle money transactions accurately.
  • Assist servers in preparing and delivering orders.
  • Ensure the security of cash in the safe.
  • Distribute service gratuities and generate reports.
  • Clear trays following standards.
  • Ensure guest satisfaction.

Qualifications:

Physical Requirements:

  • Flexible schedule with long hours on occasion.
  • Medium physical effort.
  • Ability to stand throughout the shift.

Education & Experience:

  • High School diploma or equivalent preferred. Experience in the hotel industry or related field is a bonus.