Customer Service Representative

2 weeks ago


Menasha, Wisconsin, United States TC Transcontinental Full time

Customer Service Representative

Create value at TC Transcontinental

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

The Customer Service Representative (CSR) will continuously build customer relations through prompt and efficient service, exercising judgment necessary to maximize customer satisfaction. Additionally, to be a liaison between customers, sales personnel, marketing, pricing and plant personnel regarding processing, follow-up and expediting of all orders from initial placement to actual delivery.

We have been driving innovation since 1976. With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.
When benefits really help you live better.
  • Group Insurance (including health, life, disability, dental, and travel insurance)
  • Paid maternity/paternity leave and educational reimbursement
  • Immediately vested 401k with company match
  • Supplier discounts on various products
  • Regular full-time position
  • Participatory management
When your actions lead to success.
  • Expedition of orders through the manufacturing process from order entry to shipment of finished goods; includes but is not limited to issuing pull-ups, change orders, deviation requests, inventories, invoices, deductions, and bill-not-shipped authorizations
  • Analyze customer requirements to assist sales and manufacturing in developing and maintaining customer-specific inventory management programs; which may involve developing and maintaining customer-specific reports. Assist sales with customer training and orientation, and as deemed appropriate, join customer visits
  • Performs accurate order/release entry, schedules shipments
  • Initiate and document customer complaints, prepare paperwork for processing returned goods and communicate return procedure to the customer, follow up with plant and customer to ensure material is credited, reworked, and re-shipped.
  • Maintains effective internal and external customer relationships.
  • Support and contribute to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards
  • Upholds all ethical standards associated with safety, quality and food safety policies and procedures within the facility, including the TC Transcontinental Code of Conduct and Values.
  • Cross-train within Customer Service to allow for seamless back-up coverage as needed.
  • Performs other duties as requested or assigned.

    Specific Duties:
  • Enter orders for all new, repeat and forecast orders received from sales and/or customer.
  • Verify accuracy of all order details and contact appropriate individuals with discrepancies.
  • Verify DRO information with graphics coordinators and/or system.
  • Monitor customer inventory on and offsite to assist in controlling inventory levels (i.e. delay order if excess inventory on previous order, prompt customer to enter new order if inventory is low)
  • Liaison with sales personnel to provide excellent customer service, with plant personnel to facilitate efficient production schedules, with graphics coordinator and customer regarding any graphics changes.
  • Receive releases via email, efax, fax, phone or EDI from customers and set up releases on the system (regular and forecasted)
  • Determine order delays and impact to customer to mediate resolution.
  • Liaison with warehouse personnel as needed to ensure accurate inventory, shipping documents and load coverage.
  • Obtain SPQ from sales/pricing and confirm all information on SPQ is correct and that pricing on SPQ matches pricing based on new or existing pricing contracts.
  • Support corporate pricing with customer updates for accurate escalator/price sheets and accounting with their pricing audits by providing requested documents (PO, pricing, invoices, etc)
  • Assist corporate credit with accounts receivable issues: investigate validity of deductions/overpayments upon internal notification, send appropriate requests for deduction/overpayment resolution and respond to customer invoicing inquiries
  • Usage of specific customer online sites/portals as required.
  • Provide customers with requested/required reports/documents to include; inventory, ASN's, BOL's, invoices, historical reports, etc.
  • Knowledge of international customer requirements, orders and shipments. Complete necessary documentation.
When your expertise drives us.
  • Minimum of 2 years of customer service experience in flexible packaging, printing, or other manufacturing
  • High School, some college preferred, OR equivalent company job-specific work experience
  • Customer Focus - dedicated to meeting and exceeding the expectations and requirements of internal and external customers.
  • Interpersonal Savvy - Relates well to people throughout the organization, builds appropriate rapport, and builds constructive and effective relationships
  • Performs responsibilities to expected outcomes.
  • Follows through on commitments in a complete and timely manner.
  • Participates actively in the management of the business through team involvement.
  • Identifies and participates in learning activities that promote personal and professional growth.
  • Experiments with new processes and ideas to create innovation and continuous quality improvement.
  • Takes risks and learns from resulting successes and mistakes.
  • Communicates openly, truthfully and compassionately with respect for individual differences.
  • Listens actively to understand before being understood and strive for win-win solutions.
When our contribution invents the future. A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products.
Send us your application. Create something with TC Transcontinental.

#LI-MS1



Apply now



  • Menasha, Wisconsin, United States Faith Technologies Full time

    JOB REQUIREMENTS: Faith Technologies, a division of Faith Technologies Incorporated (FTI), is an energy expert and national leader in electrical planning, engineering, design and installation. As a comprehensive authority in the field of electrical and energy services, Faith leads industry change through a dedicated investment in technology, strategic...

  • Auto Transport Driver

    2 weeks ago


    Menasha, Wisconsin, United States Countryside Auto Transport Inc. Full time

    About Countryside:Countryside Auto Transport, Inc., is a specialized auto transport company with over 30 years of experience, looking for professional drivers to join our growing family. The countryside is not your average transportation company with rusty, dirty equipment, we provide a premium service and our equipment and drivers reflect that. Here you are...

  • IT Business Partner

    2 weeks ago


    Menasha, Wisconsin, United States FAITH TECHNOLOGIES -INNOVATION CTR Full time

    JOB REQUIREMENTS:A position at FTI can be the answer to your future career. In this role, you'll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an...

  • IT Business Partner

    2 weeks ago


    Menasha, Wisconsin, United States Faith Technologies Full time

    JOB REQUIREMENTS:Duties and Responsibilties of Job: A position at FTI can be the answer to your future career. In this role, you'll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest...

  • Grocery Clerk

    2 weeks ago


    Menasha, Wisconsin, United States PW Retail Foods LLC Full time

    Job DescriptionPosition OverviewThe Grocery Clerk is responsible for handling grocery products, including full knowledge of product line and location. The Clerk receives, cuts, marks, transports, and shelves product. The Clerk is also responsible for providing attentive and friendly customer service by assisting customers with questions and escorting...


  • Menasha, Wisconsin, United States GRIFOLS, S.A. Full time

    For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care. Headquartered in...


  • Menasha, Wisconsin, United States GRIFOLS, S.A. Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Phlebotomist

    1 month ago


    Menasha, Wisconsin, United States GRIFOLS, S.A. Full time

    For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care. Headquartered in...

  • Loan Officer

    2 weeks ago


    Menasha, Wisconsin, United States Paramount Residential Mortgage Group Full time

    Organization: Develops and implements strategies, satisfying customer needs through a full array of products and servicesCoordination:Uses judgment and discretion to ensure uninterrupted flow of businessCommunication:Communicates well verbally Loan Officer, Officer, Business Services


  • Menasha, Wisconsin, United States Aramark Full time

    Job Description The Jumper role supports two departments of Refreshment Services- route delivery and warehousing. The Jumper will perform warehouse work or route servicing for clients based on business requirements as per manager's discretion. Job Responsibilities: - Establish and maintain respectful relationships with customers, providing outstanding...


  • Menasha, Wisconsin, United States Biomat USA, Inc. Full time

    For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.Headquartered in...

  • Plasma Processor

    1 month ago


    Menasha, Wisconsin, United States GRIFOLS, S.A. Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Plasma Processor

    2 weeks ago


    Menasha, Wisconsin, United States Biomat USA Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Engineering Director

    2 weeks ago


    Menasha, Wisconsin, United States Faith Technologies Incorporated (FTI) Full time

    A position at FTI can be the answer to your future career. In this role, you'll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on...

  • Product Test Engineer

    2 weeks ago


    Menasha, Wisconsin, United States Menasha Corporation Full time

    Menasha Corporation Employees, please log-in to your Workday account to apply for positions. ABOUT US (AND OUR EXCITING FUTURE) Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global...

  • Solutions Architect

    2 weeks ago


    Menasha, Wisconsin, United States Faith Technologies Full time

    JOB REQUIREMENTS:A position at FTI can be the answer to your future career. In this role, you'll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an...

  • EMT or LPN or RN

    4 weeks ago


    Menasha, Wisconsin, United States GRIFOLS, S.A. Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Electrical Foreman

    2 weeks ago


    Menasha, Wisconsin, United States FTI Full time

    Faith Technologies, a division of Faith Technologies Incorporated (FTI), is an energy expert and national leader in electrical planning, engineering, design and installation. As a comprehensive authority in the field of electrical and energy services, Faith leads industry change through a dedicated investment in technology, strategic project consulting and...

  • Dental Assistant

    4 weeks ago


    Menasha, Wisconsin, United States Heartland Dental and Supported Offices Full time

    Dental Assistant RLJ Dental - Menasha is looking for a Dental Assistant to join our team. Why Heartland Dental?Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a...


  • Menasha, United States TC Transcontinental Full time

    Customer Service Representative **Create value at TC Transcontinental**: At TC Transcontinental, we've got it made, and that's because of the expertise of our team. The Customer Service Representative (CSR) will continuously build customer relations through prompt and efficient service, exercising judgment necessary to maximize customer satisfaction....


  • Menasha, United States Transcontinental Packaging Full time

    JOB REQUIREMENTS: Customer Service RepresentativeCreate value at TC Transcontinental At TC Transcontinental, we've got it made, and that's because of the expertise of our team. The Customer Service Representative (CSR) will continuously build customer relations through prompt and efficient service, exercising judgment necessary to maximize customer...


  • Menasha, United States TC Transcontinental Full time

    Customer Service Representative Create value at TC Transcontinental At TC Transcontinental, we've got it made, and that's because of the expertise of our team. The Customer Service Representative (CSR) will continuously build customer relations through prompt and efficient service, exercising judgment necessary to maximize customer satisfaction....


  • Menasha, United States TC Transcontinental Full time

    Customer Service Representative Create value at TC TranscontinentalAt TC Transcontinental, we've got it made, and that's because of the expertise of our team.The Customer Service Representative (CSR) will continuously build customer relations through prompt and efficient service, exercising judgment necessary to maximize customer satisfaction. Additionally,...


  • Menasha, United States FTI Full time

    Faith Technologies, a division of Faith Technologies Incorporated (FTI), is an energy expert and national leader in electrical planning, engineering, design and installation. As a comprehensive authority in the field of electrical and energy services, Faith leads industry change through a dedicated investment in technology, strategic project consulting and...


  • Menasha, United States McDonald's Restaurants Full time

    As a McDonald's crew member, you will have the opportunity to work with a positive team, focused on providing a place to grow, learn and develop. We are offering:Competitive Wages - Full time adults with an open availability starting at $15 and up. F Customer Service, Service, Restaurant, Retail


  • Menasha, United States Forward Service Full time

    Job DescriptionJob DescriptionAre You Passionate About Helping Others? Join FSC & Unleash Your Potential! Are you ready to take your career to the next level with an organization that truly values work-life balance and empowers its employees? Look no further! Forward Service Corporation (FSC) is on a mission to achieve greatness, and we want you to be a part...

  • Sales Representative

    3 weeks ago


    Menasha, United States Feldco Factory Direct Full time

    **Feldco Outside Sales Representative - Menasha, WI** **Are you considering a career in sales?** **Feldco Sales Representatives make $70,000-$200,000 per year** **New Sales Reps average of $65,000 to $80,000 in their first year!** **NO SALES EXPERIENCE REQUIRED** We are looking for resilient individuals to join our successful, highly motivated sales...


  • Menasha, United States Network Health Plan (Wisconsin) Full time

    Network Health's success is rooted in its mission to create healthy and strong Wisconsin communities. It drives the decisions we make, including the people we choose to join our growing team. OurMember Experience Representative I will support our Medicare line of business with benefit interpretation, claims, authorizations and other member inquiries in a...


  • Menasha, United States Network Health Full time

    Description Network Health's success is rooted in its mission to create healthy and strong Wisconsin communities. It drives the decisions we make, including the people we choose to join our growing team. Our Member Experience Representative I will support our Medicare line of business with benefit interpretation, claims, authorizations and other member...

  • RTL Case Manager

    1 day ago


    Menasha, United States Forward Service Full time

    Job DescriptionJob DescriptionAre you passionate about making a meaningful impact on the lives of refugees? Forward Service Corporation is seeking a dedicated individual to serve as our Road to Livelihood (RTL) Case Manager. In this role, you'll play a pivotal part in our mission to empower refugee communities through job placement and career...

  • RTL Case Manager

    4 hours ago


    Menasha, United States Forward Service Full time

    Job DescriptionJob DescriptionAre you passionate about making a meaningful impact on the lives of refugees? Forward Service Corporation is seeking a dedicated individual to serve as our Road to Livelihood (RTL) Case Manager. In this role, you'll play a pivotal part in our mission to empower refugee communities through job placement and career...


  • Menasha, United States Network Health Full time

    ** Client Services Concierge** **Job Category****:** Customer Service **Requisition Number****:** CLIEN001844 Showing 1 location **Job Details** **Description** Network Healths success is rooted in its mission to enhance the life, health and wellness of the people we serve. It drives the decisions we make, including the people we choose to join our growing...

  • Master Merchandiser

    4 weeks ago


    Menasha, United States Drive Line Service Full time

    Master Merchandiser Date Posted: 06/01/2024 Apply Employee Type: Part Time Location: MENASHA, WI Pay Rate: $11.00 Date Posted: 06/01/2024 Job ID: 153615 Job Description Retail Merchandisers Needed! Earn $$11.00 / hour - Flexible Hours and Workdays – Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on...


  • Menasha, United States Faith Technologies, Inc. Full time

    A position at FTI can be the answer to your future career. In this role, you'll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on...


  • Menasha, United States Festival Foods Full time

    Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES Leads, coaches, teaches, and reinforces Festival culture, customer service, and performance expectations to all associates. Assists in training new associates Documents violations of company policies/procedures by associates and conducts progressive disciplinary actions with associates when...


  • Menasha, United States Heritage Senior Living Full time

    Job DetailsLevel Entry Job Location 414 - Aspire Senior Living Menasha - Menasha, WI Position Type Full-Time/Part-Time Education Level High School Travel Percentage None Job Shift AM / 1st Job Category Hospitality - Hotel Job SummaryHousekeeping / Environmental Services Staff | $500 Sign-On Bonus | Full-Time & Part-Time Positions Aspire Senior Living |...


  • Menasha, United States Festival Foods Full time

    Job Summary: Job Title: Shift Manager II FLSA Status: Full-Time/Hourly Reports to: Store Director Responsible for working closely with all associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates needs are being met. This position works closely with our...

  • Barista

    3 weeks ago


    Menasha, United States Scooters Coffee - Menasha 842 Full time

    **America’s fastest growing drive-thru coffee franchise is now in your neighborhood & we are looking for AMAZING individuals wanting to join our team!** Who doesn’t like to have fun and make people’s day better? Since you are reading this, you’re obviously looking for a job, so why not pick something fun, exciting, and new! Earning a paycheck is...

  • Fresh Cut Clerk I

    2 days ago


    Menasha, United States Festival Foods Full time

    Job Summary: Job Title: Fresh Cut Clerk FLSA Status: Hourly Reports To: Produce Department Manager/Fresh Cut Manager Produce Associates provide a high standard of care to quality, nutritious fruits and vegetables to ensure they are fresh & delicious for the families within our communities. Menasha Store Location: 1355 Oneida Street, Menasha WI 54952 Job...