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Guest Services Ambassador

3 months ago

Houston, Texas, United States AccorHotels Full time


Company DescriptionExplore limitless possibilities, dreams and adventures on Hawaii Island as you blaze a trail for a rewarding career in hospitality.

Embrace our passion for Hawaiis heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.
Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawaii Island.

Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon.

Hawaiis warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion.

Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawaii.

Job DescriptionThe Guest Services Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile, escorting guests and providing assistance with transportation and luggage.


What is in it for you:
*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid OhanaPremium preferred provider medical/drug/vision benefits at competitive prices.

We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ohana*We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.

Dont just live in the moment own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.

We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*Complimentary meals in our employee dining facilityWhat you will be doing:

Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrievalSupport expeditors and shuttle service when neededAs needed, perform room moves, guest room deliveries such as, but not limited to, luggage, packages, envelopes, gifts, flowers, and group amenitiesAssist with group transportation and luggage movements as necessaryExecute group activities including luggage and amenity deliveries, assisting with arrival and departure patterns for the day and communicate with MOD on any statuses.

Coordinate group activity movements including off-site excursions, golf course transportation, whether by Hotel Shuttle or DMC/ Transportation charter and assist where required.

Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.

Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control.
Try to remember individuals names and their preferences to extend a personalized serviceAssist other rooms division departments with their operations during peak times or when requiredApply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)

Be well versed in hotel fire & life safety/emergency proceduresMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the HotelQualificationsYour experience and skills include:
Ability to focus attention on guest needs, remaining calm and courteous at all timesExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageAbility to work cohesively and collaboratively as part of a teamDetailed & service oriented with an eye for detail to be self-motivated and energetic

Valid Drivers LicenseAdditional InformationVisa Requirements:
Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit Fairmont Hotels & Resorts:
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best.

Thats why youll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific as well as industry leading training, career development, recognition and rewards.

Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel.

Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity.

A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership Program.

An exciting future awaitsDo what you love, care for the world, dare to challenge the status quo #BELIMITLESS#LI-KK2#AlohaOrchid#J-18808-Ljbffr