Implementation Manager
2 weeks ago
Deadline Date: Friday 14 June 2024
Requirement: Implementation Manager (PMG)
Location: Norfolk, VA, US
Full Time On-Site: Yes (See Specific Working Conditions)
Time On-Site: 100%
Total Scope of the request (hours): 418
Required Start Date: 22 July 2024
End Contract Date: 31 December 2024
Required Security Clearance: NATO SECRET
Duties and Role:
The organization is looking for an implementation manager with the following duties:
- Oversee the M365 migration project, ensuring adherence to timelines, budgets, and quality standards.
- User Transition Management: Manage the distribution of hardware and software, facilitate account setups, and ensure a seamless transition for users to the new cloud environment.
- Training and Support Coordination: Organize comprehensive training programs for users, collaborating with trainers and IT support teams to address user needs effectively.
- Stakeholder Communication: Maintain open lines of communication with all business units, providing regular updates and addressing any concerns promptly.
- Reporting and KPI Management: Develop and maintain detailed project reports, track key performance indicators (KPIs) to assess project progress, identify areas for improvement, and ensure project objectives are met.
- Feedback Analysis: Implement mechanisms for collecting and analyzing user feedback to enhance the migration process and user experience.
- On-Site and Travel Requirements: Be available on-site for the majority of the implementation phase (95%) and willing to travel as necessary to support project objectives.
Specific Working Conditions:
- 95% On-site in Norfolk, Virginia
- 5% travel to NATO Locations in Europe (mainly Braine-L'Alleud (BE), Mons (BE) or The Hague (NL))
- The project team is distributed between different NATO locations and most meetings take place virtually.
- Work on NR/NU level can be executed remotely
- Work on NS will have to be executed at an NCI Agency locations (Norfolk, Virginia)
- 5% travel to NATO locations in Europe is expected
Requirements
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Extensive experience in managing IT migration projects, preferably in military or structured environments. (5 years)
- Proficient in Microsoft 365 and cloud computing technologies. (3 years)
- Strong project management skills, including experience with reporting and KPI analysis.
- Excellent communication and interpersonal abilities.
- Preferable: Certifications in Project Management (PMP), Microsoft 365, or related fields.
- Experience in conducting/supporting user training and providing technical support.
- A thorough knowledge (both verbal and writing) in the English language
- Primary location is Norfolk, Virginia, the candidate may require to travel to other NATO locations (mainly in Europe).
- Ability to obtain an RFV to work on-site at an US Military installation
An interview with potential candidates is required prior to a selection.
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