General Manager

1 week ago


Norfolk, Virginia, United States JSB Properties LLC Full time
Job Description

Job Description

We are seeking a General Manager to join our team
As General Manager you'll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community

Responsibilities:

People:
Develop programs and initiatives to increase team engagement that are aligned Hilton Promise in Service and Standards
Develop, implement and monitor team member succession planning to ensure future bench strength
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance maintain Hotel Service Standards with Acceptable to Surpassing scores
Oversee HR related actions in accordance with rules and policies
Train and evaluate employees
Track performance in relation to Hotel Service Score and Brand Standard expectations

Financial:
Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results
Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share
Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position
Guest Experience
Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates
Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations
Speak to guests – ask for their feedback and relationships
Responsible Business
Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements
Maintain relations with outside contacts
Act as public relations representative to raise awareness of hotel and brand in local community
Drive team member involvement in community organizations, activities and businesses
Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel's carbon footprint
Perform other duties as assigned. May also serve as manager on duty

Qualifications:
ONLY RESUMES WITH 5 YEARS HILTON GARDEN INN GENERAL MANAGER EXPERIENCE WILL BE REVIEWED
Ability to thrive in a fast-paced environment
Excellent written and communication skills
Strong leadership qualities
Company Description ARP Hospitality, a hospitality management company founded in 2004, which operates 4 hotels on the East Coast. Our vision is to deliver bright-hearted service with a quality product that makes our guests feel at home.

The portfolio includes:
Hilton Garden Inn

Chesapeake/Greenbrier,

Homewood Suites by Hilton

Chesapeake/Greenbrier,

Hampton Inn & Suites by Hilton Exmore/Eastern Shore, Candlewood Suites Norfolk Airport

Company Description

ARP Hospitality, a hospitality management company founded in 2004, which operates 4 hotels on the East Coast. Our vision is to deliver bright-hearted service with a quality product that makes our guests feel at home.

The portfolio includes:
Hilton Garden Inn Chesapeake/Greenbrier, Homewood Suites by Hilton Chesapeake/Greenbrier, Hampton Inn & Suites by Hilton Exmore/Eastern Shore, Candlewood Suites Norfolk Airport
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