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Implementation Manager

4 months ago

Norfolk, Virginia, United States DEFTEC Corporation Full time
Job DescriptionJob Description

Implementation Manager

DEFTEC delivers mission critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

POSITION OVERVIEW

DEFTEC Corporation is seeking a candidate for an implementation manager with the following duties

JOB RESPONSIBILITIES:

  • Oversee the M365 migration project, ensuring adherence to timelines, budgets, and quality standards.
  • User Transition Management: Manage the distribution of hardware and software, facilitate account setups, and ensure a seamless transition for users to the new cloud environment.
  • Training and Support Coordination: Organize comprehensive training programs for users, collaborating with trainers and IT support teams to address user needs effectively.
  • Stakeholder Communication: Maintain open lines of communication with all business units, providing regular updates and addressing any concerns promptly.
  • Reporting and KPI Management: Develop and maintain detailed project reports, track key performance indicators (KPIs) to assess project progress, identify areas for improvement, and ensure project objectives are met.
  • Feedback Analysis: Implement mechanisms for collecting and analyzing user feedback to enhance the migration process and user experience.
  • On-Site and Travel Requirements: Be available on-site for the majority of the implementation phase (95%) and willing to travel as necessary to support project objectives.

QUALIFICATIONS:

Required Qualifications:

  • The candidate must have a currently active NATO SECRET security clearance
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Extensive experience in managing IT migration projects, preferably in military or structured environments. (5 years)
  • Proficient in Microsoft 365 and cloud computing technologies. (3 years)
  • Strong project management skills, including experience with reporting and KPI analysis.
  • Excellent communication and interpersonal abilities.
  • Preferable: Certifications in Project Management (PMP), Microsoft 365, or related fields.
  • Experience in conducting/supporting user training and providing technical support.
  • A thorough knowledge (both verbal and writing) in the English language
  • Primary location is Norfolk, Virginia, the candidate may require to travel to other NATO locations (mainly in Europe).
  • Ability to obtain an RFV to work on-site at an US Military installation

DEFTEC offers a comprehensive whole life benefits package that includes medical, dental, vision, holiday, paid time off, life insurance, short/long term disability, and educational reimbursement. DEFTEC also matches 401k contributions dollar for dollar up to 3% of employee's income and an additional $0.50 for every dollar between 4-5% of employee's income. The DEFTEC team is comprised of professionals who make a difference every day in crucial missions related to national security. Our leadership knows that this happens by employing a diverse team who is well taken care of. Our employees are our top priority making DEFTEC an ideal place to work.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please contact if you require reasonable accommodations.

DEFTEC is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP and alcohol when criteria is met as outlined in our policies.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities and general treatment during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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