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senior compliance representative, franchise tax board

3 months ago

Los Angeles, California, United States State of California Full time

Job Posting: Field Senior Compliance Representative Lead, Public Counter

Franchise Tax Board

$6, $7,847.00 per Month

Final Filing Date: 6/4/2024

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

Job Description and Duties

Under the general supervision of an Administrator I, the incumbent acts as lead person and is responsible for providing assistance, conducting quality reviews, and training Public Counter personnel and Administrative Support staff. The incumbent will also assist with staff assignments to ensure adequate counter coverage. On an as needed basis, the incumbent will work directly with taxpayers to provide assistance on technical issues or irate contacts. As a lead person in the collections program, the incumbent will be responsible for assisting a group of Tax Technicians (TT) on the ARCS manual process work list, in addition to assisting the Customer Service Specialists (CSS) with public counter work.
Additional positions may become available (eRPA)

Position(s) are located in the following office location:

  • Los Angeles (Field Office)

Working Conditions

This position requires 3 or more days in the office per week. It is designated office-centered and may be eligible for some remote working within California based on departmental guidelines and operational needs.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.