Principal Customer Success Manager

2 weeks ago


Reston, Virginia, United States Trellix Full time

Job Title:
Principal Customer Success Manager

Role Overview:
Principal Customer Success Manager

The Principal Success Manager is a critical role to deliver our next phase of growth in Trellix. You will

manage highly complex fortune 500 customers and are accountable for ensuring they adopt and realize

the recurring value from all Trellix products. Success in this role is increased customer satisfaction, value,

retention and expansion of the Trellix security footprint.

What You Will Do:
Own the ultimate responsibility for the customer's onboarding, adoption and advocacy across a

portfolio of customers

Work with customers to build success plans, establish critical goals, and aid the customer in

achieving their objectives

Design and execute a value roadmap
Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, review

executive dashboards, and program status

Cement yourself as a trusted advisor/strategic advisor with customers and drive continued value

of our products and services.

Act as the voice of the customer internally to advocate customer's needs
Engage proactively with customers at every step of their journey
Continually measure and monitor Customer Health metrics and OKRs
Proactively identify issues and coordinate with internal teams to remediate issues as they are

identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and

other key data points.

Identify areas for improvement in the customer experience, both in our product and processes
Drive customer initiatives and internal improvements to enhance customer experience, thinking

beyond your customer base and what improves the overall customer experience

Mentor Customer Success Managers
Mastery of all CSM core competencies

About You:
University degree or equivalent experience
10+ years relevant work experience in customer success, consulting, post-sales technical

account management and similar roles

Strong consulting and project management skills, with proven results working as a trusted

advisor to drive business value for customers

Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise

software company a plus

Excellent in business and written and verbal communication skills - able to simplify complex

topics in an approachable manner for both executive and end-u

Company Benefits and Perks:


We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement


We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

#J-18808-Ljbffr

  • Reston, Virginia, United States Trellix Full time

    Job Title:Principal Customer Success Manager Role Overview:Principal Customer Success Manager The Principal Success Manager is a critical role to deliver our next phase of growth in Trellix. You will manage highly complex fortune 500 customers and are accountable for ensuring they adopt and realize the recurring value from all Trellix products. Success...


  • Reston, Virginia, United States Proven Recruiting Full time

    Senior IT Technical Account Manager - Remote with 25% Travel - Eastern or Central Time Zones Have a technical background but have moved into customer success? Have experience supporting a large complex network with 100 locations in the US? Have managerial experience with Tier 1 and Tier 2 field support techs? Looking to build on customer relationships and be...


  • Reston, Virginia, United States Trellix Full time

    Customer Success Manager for customers in the Nordics, Benelux and UKISoftware Development Engineer in TestNew Business Enterprise Inside Sales RepIT Workday AnalystCustomer Success ManagerEnterprise Account Manager PolandCustomer Success ManagerSenior Sales EngineerCommercial Account Manager-N&ERFP Content SpecialistRenewal Account ManagerUX...


  • Reston, Virginia, United States Mindlance Full time

    Position Summary:Title:Customer Success SpecialistDuration: 12 Months - Possible ConversionLocation:Reston VA % Remote Technical SkillsMust Have Customer ServiceNice To Have Analytical Skills Collaboration - Problem solvingMS Office Suitesalesforce Team:Pre-AP Program Delivery - this team serves as escalation from frontline customer service to solution...

  • XM Success Manager

    2 weeks ago


    Reston, Virginia, United States Qualtrics Full time

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a...


  • Reston, Virginia, United States Qualtrics Full time

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...


  • Reston, Virginia, United States iTech Post Full time

    Senior Principal Consultant - Engineer/UI DeveloperAn experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and...


  • Reston, Virginia, United States SAIC Career Site Full time

    Description SAIC's Business Enablement represents the full depth and breadth of the acquisition value chain – from the sell side (customer engagement and strategy development) to the buy side (program execution, strategic alliances, supply chain management and subcontractor development). We are the full acquisition organization that supports our external...


  • Reston, Virginia, United States SAIC Career Site Full time

    Description SAIC's Business Enablement represents the full depth and breadth of the acquisition value chain – from the sell side (customer engagement and strategy development) to the buy side (program execution, strategic alliances, supply chain management and subcontractor development). We are the full acquisition organization that supports our external...


  • Reston, Virginia, United States SAIC Full time

    Job ID:Location:RESTON, VA, USDate Posted:Category:Business ManagementSubcategory:Program ControlSchedule:Full-timeShift:Day JobTravel:NoMinimum Clearance Required:TS/SCI with PolyClearance Level Must Be Able to Obtain:NonePotential for Remote Work:NoDescriptionSAIC is seeking a motivated and dedicated Program Control Principal to support multiple programs...


  • Reston, Virginia, United States The Charles Stark Draper Laboratory Inc Full time

    Overview Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide....


  • Reston, Virginia, United States SAIC Career Site Full time

    Description SAIC seeks an Finance Analyst Principal to support our team in Reston, VA. This position will be remote. As a member of the EPM Team, they will contribute to the overall effectiveness and efficiency of the Oracle Enterprise Performance Management (EPM) System used for both planning and reporting. SAIC systems include Enterprise Planning and...


  • Reston, Virginia, United States SAIC Career Site Full time

    Description SAIC seeks an Finance Analyst Principal to support our team in Reston, VA. This position will be remote. As a member of the EPM Team, they will contribute to the overall effectiveness and efficiency of the Oracle Enterprise Performance Management (EPM) System used for both planning and reporting. SAIC systems include Enterprise Planning and...


  • Reston, Virginia, United States PulteGroup Full time

    WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAMHow would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we...


  • Reston, Virginia, United States Gridiron IT Full time

    GridIron IT is seeking a Principal Software Engineer with an Active Top Secret Full Scope Poly Clearance Onsite Location:Reston, VA This Software Engineer - SME to provide Agile DevOps support to mission critical systems. As a Software Engineer - SME on this program, you will have the opportunity to build strong systems, software, and cloud environments and...


  • Reston, Virginia, United States SAIC Career Site Full time

    Description SAIC's Corporate Strategy group works with the Executive Leadership Team (ELT) to define the corporation's strategic priorities, build actionable strategies that incorporate insights from the competitive environment and market / spend data, and execute detailed action plans that advance progress toward our defined growth plan. The team's...


  • Reston, Virginia, United States SAIC Career Site Full time

    Description SAIC's Corporate Strategy group works with the Executive Leadership Team (ELT) to define the corporation's strategic priorities, build actionable strategies that incorporate insights from the competitive environment and market / spend data, and execute detailed action plans that advance progress toward our defined growth plan. The team's...


  • Reston, Virginia, United States ASRC Federal Holding Company Full time

    ASRC Federal is seeking a Customer Engagement/ACM Team Lead to support our ICAM contract with the Department of Homeland Security. The successful candidate will have extensive customer service experience supporting Government contracts. We are seeking an engaged, self-starter who can work independently in supporting the goals and focus of the leadership...


  • Reston, Virginia, United States ASRC Federal Holding Company Full time

    ASRC Federal is seeking a Customer Engagement/ACM Team Lead to support our ICAM contract with the Department of Homeland Security. The successful candidate will have extensive customer service experience supporting Government contracts. We are seeking an engaged, self-starter who can work independently in supporting the goals and focus of the leadership...


  • Reston, Virginia, United States Monster Full time

    Ecommerce Account ManagerThis position is located in Reston, VAThis position is not remote workUS Citizenship or Green Card Holder - no sponsorship availablePURPOSE -The Ecommerce Account Manager will be responsible for achieving sales objectives consistent with corporate volume and profit targets in the ecommerce channel at StarKist. This role will plan and...