Current jobs related to Customer Care Manager Ii - Reston, Virginia - PulteGroup

  • Customer Support Manager

    1 day ago

    Reston, Virginia, United States NorthHill Technology Full time

    Job Title: Customer Support Manager Job Summary: NorthHill Technology is seeking a highly skilled Customer Support Manager to lead our Customer Relationship and Services Support Center. As a working lead, you will be responsible for managing a team of 7-8 personnel and providing customer relationship management and end-user system support for numerous...

  • Customer Support Manager

    2 weeks ago

    Reston, Virginia, United States E-volve Technology Systems Full time

    Customer Support ManagerE-volve Technology Systems, Inc. is seeking a highly skilled Customer Support Manager to lead our Customer Relationship and Services Support Center. As a key member of our team, you will be responsible for managing a staff of 7-8 personnel and providing customer relationship management and end-user system support for numerous business...

  • Software Engineering Manager II

    6 days ago

    Reston, Virginia, United States Vital Tech Solutions Full time

    Job Title: Software Engineering Manager II - ConsumerLocation: RemoteVital Tech Solutions is seeking a highly motivated and experienced Software Engineering Manager II, Consumer to lead our software engineering team in delivering high-quality solutions to our clients.Job Overview & Role and Responsibilities:Our team utilizes the latest technology to develop,...

  • Grants Management Specialist II

    1 week ago

    Reston, Virginia, United States ICF Full time

    Job Title: Grants Management Specialist IIAustin, TX/Reston, VA (hybrid)Job SummaryICF is seeking a Grants Management Specialist II with experience in federal grant compliance, administration, and reporting, or similar work to support Federal, State, and local work.Key ResponsibilitiesSupport project delivery on disaster recovery/data analytics, including...

  • Customer Service Director

    3 days ago

    Reston, Virginia, United States Elite Lawn Care Full time

    {"h1": "Customer Service Leader at Elite Lawn Care", "p": "At Elite Lawn Care, we strive to deliver exceptional lawn care services with a focus on professionalism, reliability, and friendliness. As the Customer Service Leader, you will oversee the day-to-day operations of our Customer Service Representatives, Onboarding Team, and Marketing & Media Manager....

  • Grants Management Specialist II

    2 weeks ago

    Reston, Virginia, United States ICF Full time

    About the RoleWe are seeking a highly skilled Grants Management Specialist II to join our team at ICF. As a key member of our team, you will be responsible for providing expert-level support in federal grant compliance, administration, and reporting.Key ResponsibilitiesSupport project delivery on disaster recovery and data analytics initiatives, partnering...

  • Web Developer II

    3 weeks ago

    Reston, Virginia, United States Tucker Parker Smith Group (TPS Group) Full time

    Job Title: Web Developer IICompany: Tucker Parker Smith Group (TPS Group)Department: Web Development TeamJob Category: Software DevelopmentJob Type: Temporary 3-Month Assignment, Potential to Extend / Convert to FTEPay Rate: Up to $50/ HR, doeJob Overview:Tucker Parker Smith Group (TPS Group) is seeking a skilled Web Developer II to join the Web Development...

  • Customer Service Director

    2 days ago

    Reston, Virginia, United States Elite Lawn Care Full time

    {"title": "Customer Service Leader", "description": "About UsAt Elite Lawn Care, we strive to deliver exceptional lawn care services that exceed our clients\u2019 expectations. Our goal is to create a professional, reliable, and friendly environment for both our clients and our team. We're committed to maintaining our Elite standards in every aspect of our...

  • Customer Support Manager

    3 weeks ago

    Reston, Virginia, United States E-volve Technology Systems Full time

    Job SummaryE-volve Technology Systems, Inc. is seeking a highly skilled Customer Support Manager to lead our Customer Relationship and Services Support Center. As a key member of our team, you will be responsible for managing a staff of 7-8 personnel and providing customer relationship management and end-user system support for numerous business system...

  • Customer Support Manager

    3 weeks ago

    Reston, Virginia, United States E-volve Technology Systems Full time

    Job SummaryE-volve Technology Systems, Inc. is seeking a highly skilled Customer Support Manager to lead our Customer Relationship and Services Support Center. As a key member of our team, you will be responsible for managing a staff of 7-8 personnel and providing customer relationship management and end-user system support for numerous business system...

  • Software Engineering Manager II

    2 weeks ago

    Reston, Virginia, United States Google Full time

    About the RoleAs a Software Engineering Manager II at Google, you will lead a team of engineers in developing cutting-edge technologies that transform the way billions of users interact with information and each other. With a strong technical background and leadership skills, you will drive strategic projects, oversee technical teams, and collaborate with...

  • Grants Management Specialist II

    1 week ago

    Reston, Virginia, United States ICF Full time

    About the RoleWe are seeking a highly skilled Grants Management Specialist II to join our team at ICF. As a key member of our team, you will be responsible for providing expert-level support in federal grant compliance, administration, and reporting.Key ResponsibilitiesSupport project delivery on disaster recovery and data analytics initiatives, partnering...

  • Software Engineering Manager II

    2 weeks ago

    Reston, Virginia, United States Google Full time

    About the RoleAs a Software Engineering Manager II at Google, you will lead a team of engineers in developing cutting-edge technologies that transform the way billions of users interact with information and each other. With a strong technical background and leadership skills, you will drive strategic projects, oversee technical teams, and collaborate with...

  • Estimator II

    2 weeks ago

    Reston, Virginia, United States Smoke Guard Full time

    About the RoleSmoke Guard, Inc. is seeking a skilled Estimator II to join our team. As a key member of our sales team, you will be responsible for evaluating project scopes, preparing estimates, and managing the bidding process from inception to contract award.Key ResponsibilitiesIdentify potential bids and ensure Smoke Guard is well-positioned for...

  • Business Analyst II

    3 weeks ago

    Reston, Virginia, United States Apotex Corp. Full time

    Job Summary:As a key member of the Apotex Corp. team, the Business Analyst II will play a critical role in overseeing the forecasting process by analyzing historical data, market trends, and other relevant factors to predict future demand. This position will collaborate with various departments, including Sales, Contracts, Marketing, Supply Planning, and...

  • Solution Delivery Coordinator II

    3 weeks ago

    Reston, Virginia, United States CBTS Full time

    Job Purpose: The Solution Delivery Coordinator will be responsible for coordinating the delivery of technical solutions from initiation through to implementation. This role involves project scoping, coordinating resources, monitoring project progression, and supporting smooth transitions through various project phases. This role will require excellent...

  • Customer Care Professional

    3 weeks ago

    Reston, Virginia, United States nvrcareers Full time

    Job SummaryWe are seeking a highly motivated and empathetic Customer Service Associate to join our team at NVR Careers. As a Customer Service Associate, you will be responsible for providing exceptional customer care to NVR homeowners, leveraging your experience with customers to evaluate and troubleshoot issues, and proactively problem-solve to find...

  • Microbiologist II

    2 days ago

    Reston, Virginia, United States LanceSoft, Inc. Full time

    Job Title: Microbiologist IIJob Summary:We are seeking a highly skilled Microbiologist II to join our team at LanceSoft, Inc. The successful candidate will be responsible for performing a variety of tasks in a manufacturing laboratory setting, including preparing sterile media, sterilizing laboratory tools, and adhering to clean room protocols.Key...

  • Customer Success Manager

    2 days ago

    Reston, Virginia, United States Search BizAthletes Full time

    Unlock Your Potential as a Customer Success ManagerAbout the Role:As a Customer Success Manager at Search BizAthletes, you will serve as the primary technical liaison for customer service requests, ensuring seamless support and satisfaction.You will perform both on-site and remote work, supporting customer needs and training clients to maximize their...

  • Service Engineer II

    2 weeks ago

    Reston, Virginia, United States Microsoft Corporation Full time

    Job DescriptionMicrosoft Corporation is seeking a highly skilled Service Engineer II to join the Azure Silver and Sovereign Team as part of the Cloud Transfer Service (CTS) team.Job SummaryWe are looking for engineers to join a fast-paced team and solve complex problems in the domain of mission-critical distributed systems spanning data transmission across...

Customer Care Manager Ii

3 months ago

Reston, Virginia, United States PulteGroup Full time
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM


How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders.

We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.


Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.

At PulteGroup, we are committed to diversity and inclusion.

We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.

A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup

JOB SUMMARY
Primary responsibility for responding to service requests in the field and managing those requests according to standard processes.

This role would be supporting communities in the Fairfax, Haymarket, Fredericksburg, and Woodbridge Virginia areas.


PRIMARY RESPONSIBILITIES- Conduct in-person homeowner assessments on an as needed basis.- Determine if corrective work order is needed. Lead root-cause analysis. Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator. Manage trades to completion of service requests to customers' satisfaction. Perform minor service-related tasks (e.g., adjustments, repairs), as requested. Establish and maintain positive customer relationships.- Responsible for quality inspections of the home prior to delivery to the customer.- Determine trade accountability for back charges and P.O.'s.- Authorize payment for work performed up to approval limits.- Follow applicable legal protocol and process necessary workflow.

- Responsible for customer satisfaction metrics related to customers serviced


SCOPE- Decision Impact: Division- Department Responsibility: Single- Budgetary Responsibility: No- Direct Reports: No- Indirect Reports: No- Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert mínimal force of up to 50 pounds and occasionally exert up to 80 pounds of mínimal force to carry, lift, push, pull and otherwise move objects.

Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building- Ability to work in various weather conditions - heat, rain, cold, etc.


REQUIRED EDUCATION- Minimum High School Diploma or equivalent- Bachelor's Degree Preferred- Valid Driver's License because driving is an essential function of this position.

REQUIRED EXPERIENCE- Minimum of 1-3 years customer service and warranty experience or equivalent- Strong customer orientation and ability to adapt/respond to different personality types- Strong emphasis on quality of service and follow-up- Basic construction skills and knowledge- Excellent communication and listening skills- Analytical ability necessary to perform root cause analysis- Ability to manage warranty/customer service processes- Basic computer skills- Conflict resolution skills- Cost management

  • We are an _
- equal opportunity employer_

  • This Organization Participates in eVerify_
  • Pulte Homes of Minnesota is an equal employment _opportunity/affirmative_ action employer._
  • California Privacy Policy