General Manager
1 month ago
We are seeking a leader with specific knowledge and experience in growing a home service business from 5 million to 10 million or beyond.
We are building our scalable process on providing outstanding customer experience, heavily invested employee growth, and a die hard commitment to quality and integrity.
Responsibilities
- A leader who coaches, mentors, trains, and manages 3-5 managers
- Ambassador to "do what it takes" to provide unparalleled customer service to mitigate customer complaints
- Creator of processes and structure to achieve profit and growth goals, and manages expenditures operational excellence
- Manager of revenue through analyzing profitability and finding ways to improve inefficiencies
- Provider of outstanding organizational processes to ensure efficient planning of material distribution and labor forecasting to exceed customer satisfaction while ensuring a positive financial performance
- The liaison across support teams, procurement, field teams, sales, and technical services to ensure best practices are always utilized
- Protector of accurate inventory controls including fleet, parts and materials to reduce discrepancies
- Driver of the business plan, implement new strategies, and document processes
- Accountability Manager to ensure achievement of KPI's
- Promoter of enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's
- 10+ years management experience
- 5+ years overseeing day-to-day operations of a Home Service Business (HVAC, Electrical, Plumbing or similar trade)
- Track record of year over year business growth
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