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Lead Case Advocate- LCAT Roster Temporary Not To Exceed 1 Year, MBE
4 months ago
Join our team at Taxpayer Advocate Service Division As a Deputy Operations Support specializing in CA Training Support, you will have the opportunity to make a difference in resolving tax issues and advocating for taxpayers in need. Check out the duties and requirements below:
Duties:- Communicates TAS mission, vision, strategic plan, and values to team members and ensures the integration of all the team's goals, objectives, strategies, work plans, and work products and services.
- Elevates procedural/policy issues and provides technical recommendations through TAS Systemic Advocacy leadership channels to identify taxpayer issue trends and improve case processing methods.
- Articulates work assignments, projects, problem areas, significant issues, deadlines, and time frames for completion to the team. Leads the team in identifying, distributing, and balancing workload among employees in accordance with skill level in coordination with the manager and suggesting adjustments in the workload to ensure timely completion of the case work. Ensures that each team member has an integral role in achieving the final team product.
- Serves as a classroom instructor, On-The-Job Instructor and coach as well as Subject Matter Expert as needed in development of training material and training classes. Works with each employee to develop individual technical training plans and tailor existing training to meet the needs of the group or the individual. Applies creativity in exploring different training methods and coordinates all training in the group with other groups and offices as needed.
- Performs individual reviews and provides feedback to employees on accuracy, timeliness, advocacy and professionalism and coach employees on advocacy and resolving a case or cases accurately and efficiently. Such reviews may include but are not limited to, early intervention reviews, OAR reviews, 100 day case reviews, OJI reviews, inventory management reviews, and pre-closure reviews. Case guidance is documented on TAMIS.
- Specialized experience advising and assisting taxpayers in meeting Federal tax obligations, interpreting legal instruments affecting property, property rights, and income.
- Experience in accounting, examination, return processing, collection, and Taxpayer Advocate Service techniques.
- Advocating for taxpayers with significant hardship, resolving case issues, and negotiating with IRS Operating Divisions on individual and business tax returns.
- Composing written communications for resolving cases and educating on tax obligations, responsibilities, rights, and options.
- Applying technical tax law based on the Internal Revenue Code and Regulations, making hardship determinations, and preparing case action plans for advocating case resolution.
Don't miss this opportunity to be part of a supportive team dedicated to helping taxpayers navigate complex tax issues. Apply now and be part of a rewarding experience
