Service Coordinator

2 weeks ago


Cheshire, Connecticut, United States Trinity Solar Full time
Service Coordinator

Job Details

Job Location

Connecticut Office - Cheshire, CT

Position Type

Full Time

Education Level

High School or Equivalent

Salary Range

$ $20.00 Hourly

Job Shift

Day

Job Category

Administration

Description

"You've worked for the work for the best"

Trinity Solar...recognized by NJ Biz as one of the top 250 private companies.

Trinity Solar...recognized as a top Solar Contractor by Solar World.


The Service Coordinator is responsible for maintaining proper communication between all parties including service technicians, customers, operations management, and finance partners.

The ideal candidate for the Service Coordinator will be detailed oriented, self-motivated, and able to work both independently and as a team.

Roles & Responsibilities

Maintain overall ownership of all service cases from the intake of a service call, creating cases, resolution, and completion

Maintain proper communication between all parties including service technicians, customers, operations management, and finance partners

Assist with managing cases and coordinating customer appointments with the service team

Manage service calls and e-mails from customers, finance partners, and other departments

Review dashboards and reports on systems that are having issues

Update all services cases with the most up to date information in SalesForce

Ensure timely achievement of permission to operate

Advise customers on system operations and utility concerns; and

Assist with special projects when needed.

Qualifications & Experience

High school diploma or equivalent

1 year of project coordinator experience

1 year of customer service experience

Salesforce experience is preferred

SolarEdge/Enlighten monitoring systems experience is preferred

Ability to develop and maintain positive relationships with third-party vendors and colleagues

Detail-oriented with a strong ability to recognize when further clarification is needed

Strong proficiency in organizational & multi-tasking skills

Experience with a variety of computer programs (Word, Excel, Outlook, Adobe, etc.)


Ability to work in a fast-paced environment with a high volume of phone calls, emails, and workload on a consistent basis; and strong work ethic.

What We Offer

Not just a career...

but a career path to success Trinity Solar offers you a career in one of the fastest growing fields in the country.

A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees.

Our employees enjoy...

Competitive compensation

Comprehensive healthcare benefits which include:
Medical, Dental and Vision

Life insurance

Employee assistance program

Paid training

A generous PTO program

401k plan supported by a company match

Work-life balance

Long term stability in a fast-growing industry

The satisfaction of knowing they are working for an organization leading the way in clean energy initiatives

And Much MORE

About Us

Since 1994, Trinity Solar has proudly provided energy with integrity to families in our area.

Trinity started in the solar industry with two core fundamental principles, to make renewable energy accessible and to make the solar journey seamless.

These guiding beliefs have led Trinity Solar to become the United States largest privately held residential solar installer, composed of more than 3,000 team members, and boasting over 100,000 installations.

Currently, Trinity offers solar installation in Connecticut, Delaware, Florida, New Jersey, New Hampshire, New York, Massachusetts, Maryland, Pennsylvania, and Rhode Island.

Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace.

Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.

"Veteran Friendly"
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