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Technical Customer Service Representative
4 months ago
AHT Cooling System USA is a leading supplier of refrigeration systems for the grocery, convenience store, and transport refrigeration industry. We are currently seeking a Technical Customer Service Representative to join our inside technical service team. The ideal candidate will be customer service-oriented, self-motivated, and a team player.
Responsibilities:
- Analyze customer issues and provide repair solutions for commercial and transport refrigeration equipment via phone and email.
- Maintain accurate customer records.
- Identify and dispatch third party service vendors for as needed for onsite repairs
- Analyze and interpret equipment performance readings from X-web monitoring software
- Perform vendor management, maintain accurate service provider records to ensure best performing vendors are being utilized
Compensation details: Yearly Salary
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