Customer Service Representative
1 week ago
An individual who is responsible for maintaining accurate on-call scheduling for all RSFPP physicians, serving as the primary point of contact for RSFPP physician practices during off-hours, performing financial reconciliation and payment research, appointment scheduling, insurance verification, coordination of precertification, and providing accurate and efficient telehealth services.
Key Responsibilities- Maintain accurate on-call scheduling for RSFPP physicians
- Provide primary point of contact for RSFPP physician practices during off-hours
- Perform financial reconciliation and payment research
- Schedule appointments and verify insurance
- Coordinate precertification for referrals to specialists
- Provide telehealth services, including general information, provider referral, and client assistance
- High school diploma
- Two years of recent customer service experience or related healthcare experience, including at least one year of call center experience or telephone customer/patient service experience
- Familiarity with medical terminology preferred
- Types 40 wpm
- Intermediate personal computer skills and comfort with Microsoft Windows operating system
- Strong verbal and written communication skills, including good voice quality, diction, and articulation
- Active listening skills and good problem-solving skills
- Ability to handle multiple tasks at once and demonstrate good teamwork
Frequent sitting, with frequent use of finger/hand dexterity to operate a keyboard, calculator, telephone, copier, fax, or other office equipment. Constant talking or hearing. Corrected hearing and vision to normal range. No exposure to blood, body fluids, or tissue. Limited potential exposure to infectious materials, communicable diseases, and/or other conditions common to a healthcare environment. Normal office environment.
About Roper St. Francis HealthcareRoper St. Francis Healthcare is an equal opportunity employer. We offer a comprehensive benefits package, including medical, dental, and vision plans, prescription drug coverage, flexible spending accounts, life insurance, and employer contributions to retirement savings plans. We also offer paid time off, educational assistance, and more.
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