MUOS Site Support Engineer

7 days ago

Scottsdale, Arizona, United States GENERAL DYNAMICS MISSION SYSTEMS Full time
Basic Qualifications Requires a Bachelor's degree in Systems Engineering, or a related Science, Engineering or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience.

CLEARANCE REQUIREMENTS:
Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position General Dynamics Mission Systems has an immediate opening for a Mobile User Objective System (MUOS) Site Support Engineer.

This role provides Intermediate-Level (I-Level) support for the live MUOS system.

The position on the program is titled "I-Level Maintainer" and is primarily focused on supporting the system operators (O-Level Operators) with maintaining the ground system network of a satellite-based communication system.

This exciting role is in Scottsdale, Arizona with a future opportunity to work in Wahiawa, Hawaii. This role may require a rotation to Wahiawa, HI, for an extended period of approximately 18-24 months.

REPRESENTATIVE DUTIES AND TASKS:

I-Level Maintainer responsibilities include:
Successfully recreate and/or close out site trouble tickets
Troubleshoot and resolve issues that impact system operations
Provide on-the-job training to O-Level operators and maintainers, as needed, to empower them to become successful in their role
Perform proactive system checks to both identify issues before they become problems, and to discover existing problems that do not have automated detection mechanisms
Work directly with development engineers (i.e. D-Level) to collect data logs, equipment configuration, etc., in support of resolving issues that have been escalated to D-Level subject matter experts for resolution
Identify key MUOS deficiencies and help influence the prioritization of development tasks required to address important site issues
Provide weekly written status reports
Support 24/7 site operations, including "on call" support as required

KNOWLEDGE SKILLS AND ABILITIES- Critical to

Job Success:
Active DoD Secret (or higher) security clearance
IAT Level II certification or qualifying degree
Ability to clearly communicate findings and recommendations to local operators, managers, and remote site technicians via verbal and written communication
Skills to both multitask and prioritize simultaneously occurring high priority issues in an operational site environment
Working knowledge of both the Windows (e.g. Windows XP, Windows 10, Windows Server 2003, Windows Server 2012) and UNIX (Red Hat Enterprise Linux and Solaris) operating systems
Experience with the configuration and monitoring of IP network equipment including routers, switches, firewalls, load balancers, and HAIPEs
Exposure to computer virtualization solutions
Experience with various network protocols (e.g. BGP, RDP, SCP/SFTP/SSH, SNMP, TCP, etc.)
Knowledge of Public Key Infrastructure (PKI) certificate authentication

Ideal for

Job Success:
Experience with network management solutions (i

e FCAPS:
(F)ault management, (C)onfiguration management, (A)ccounting management, (P)erformance management, (S)ecurity management)
Experience with Situational Awareness (SA) solutions (e.g. Netcool, NetMAC, Splunk, SIEM, ScienceLogic, etc.)
Experience with the use of various Graphical User Interface (GUI) and command line utilities to troubleshoot both network and software issues
Familiarity with Earth Terminal (ET) operation and maintenance (e.g. antenna control unit tracking, control, and troubleshooting; alignment of RF subsystems to meet gain, power, and frequency response requirements; troubleshooting of analog and digital signal processing equipment) is a plus
Prior use and operation of RF test equipment including spectrum analyzers, signal generators, arbitrary waveform generators, and power meters is a plus

Preferred MUOS specific knowledge/experience:
MUOS system architecture and subsystem connections
MUOS ground infrastructure and networking equipment
MUOS RF subsystems theory of operation
MUOS WCDMA call processing concepts. Knowledge of the MUOS Ericsson Radio Access Network (RAN) solution is a plus (e.g. RBS, RNC, OSS-RC, moshell).
MUOS backup/archive, planning/provisioning, key management system, and Over the Air Provisioning (OTAP) operations
Operation and use of MUOS Functional Terminals (MFTs), i.e. Radios.
Knowledge of the MUOS Waveform is a plus
Use of Remedy incident trouble ticket systems

#CJ1Target salary range:
USD $112,829.60/Yr. - USD $125,170.40/Yr. This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.

Company Overview At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in.

We do this by making the world's most advanced defense platforms even smarter.

Our engineers redefine what's possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.

We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.

We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded.

To see more about our benefits, visit General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce.

EOE/Disability/Veteran

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