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Supervisor, Residential Inbound Sales
2 weeks ago
As a Supervisor of Inbound Sales Representatives at our company, you will be accountable for meeting and surpassing established sales targets for residential customers. You will report to the Residential Inbound Sales Manager and will be in charge of guiding and developing a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly focused on customer satisfaction.
MAJOR DUTIES AND RESPONSIBILITIES
- Consistently support efforts to enhance the customer experience
- Professional and motivated with strong sales coaching and developmental experience in a dynamic Call Center Sales environment
- Create new sales strategies within the call center to maximize opportunities
- Oversee all daily sales activities of the Sales Representative Team
- Lead the team in the achievement of revenue goals and performance metrics
- Monitor calls and performance stats, provide individual Sales Representative feedback
- Motivate, coach, and mentor Sales Representatives
- Plan and lead team meetings
- Develop and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs)
- Develop and maintain a positive sales culture
- Guide the team in achieving marketing campaign goals
- Collaborate with the marketing department on marketing campaigns
- Conduct coaching, provide feedback to Sales Representative and marketing leadership
- Handle staffing activities including recruiting, hiring, on-boarding, performance monitoring, and coaching
- Create and manage Sales Representative work schedules
- Review and approve time-off requests, timesheets, commission reports, and customer credits
- Maintain positive relationships with other departments
- Perform various administrative duties as required
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Proficiency in English
- Experience in managing and optimizing a team of sales professionals
- Knowledge of voice, data, and television products and services
Required Education
High School diploma or equivalent
Required Related Work Experience and Number of Years
- 2-3 years of Inside Sales experience, commercial experience preferred
- 1-2 years of supervisory experience, preferably in an inside sales capacity
PREFERRED QUALIFICATIONS
Preferred Education
2+ years post high school education preferred
WORKING CONDITIONS
- Office environment
- Exposure to moderate noise levels
- Occasional travel as required
At our company, we value our employees' career growth. Our goal is to provide a comprehensive pay and benefits package that recognizes our employees' contributions, supports their well-being, and adds value at every stage of their lives. Your criminal history, if any, will be taken into account in accordance with applicable laws and ordinances.
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