Front Services Assistant Manager Valet

7 days ago


Las Vegas, Nevada, United States MGM Resorts International Full time

PRIMARY PURPOSE:

It is the primary responsibility of the Assistant Manager Front Services and Valet to manage all operations for assigned department.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff
  • Manage all personnel functions including but not limited to interviewing, hiring, termination, payroll and recruitment
  • Oversee departmental operations, maintain high level of service expected by Hotel Management, implement and maintain training of new personnel and developmental training of all staff
  • Direct and motivate all Bell and Door and Valet Parking staff
  • Ensure high productivity of all employees developing effective scheduling and staffing levels
  • Promote and maintain positive service standards
  • Maintain supply inventory levels
  • Assist Risk Management in investigating accidents and handling guest problems up to but not including those that require involvement of Risk Management or senior management

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Must have strong leadership skills and outgoing personality
  • Understanding policies and procedures
  • Able to effectively communicate in English, in both written and verbal forms
  • Ability to read and write proficiently to evaluate reports, correspondence and statistical information
  • Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
  • Ability to multi-task and work well in a fast paced, team-oriented environment
  • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
  • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
  • Effective listening abilities with strong judgment skills
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
  • Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

  • High School diploma or equivalent
  • Two (2) years of related experience
  • Work varied shifts, to include weekends and holidays


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