Chief Front Desk Clerk

4 weeks ago

Las Vegas, Nevada, United States Caesars Entertainment Full time
Responsibilities/Purpose:

Provides excellent customer service to guests when registering or checking out. Coordinates required Front Desk responsibilities to ensure accurate guest registration. Coordinates with Hotel Training Manager to train new hire desk clerks. Complete necessary daily reports in a timely manner. Assists Front Desk employees with questions or problems that may arise. Supports the Hotel Manager. Provides positive comments to employees as well as corrective comments to negative actions. Maintains daily break schedule. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Secondary Job Functions:
  • Completes duties as assigned, acts as a role model always presenting oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all company policies, regulatory and state/federal laws.
  • Process check-in and check-out transactions for guests.
  • Assist guests with questions about the city and property.
  • Assist guests with booking dinner, show, etc. when necessary.
  • Assists with guest service recovery when possible.
  • Maintains and Upbeat and Positive attitude at all times.
  • Responsible for being apprised of current events in hotel to assist guests.
  • Acts a liaison on behalf of the guest to expedite guest requests.
  • Maintains a professional and courteous attitude towards all guests (internal and external).
  • Anticipating guests needs and guest expectations.
  • Supervise team.
  • Able to work any shift.
  • Able to stand for long periods of time.
  • Experience in Front Desk or VIP services and/or LMS/CMS preferred.
  • Must possess excellent customer service, communication and multi tasking skills.
Essential Requirements:

Education: High School diploma or equivalent required. College degree preferred.

Experience: Minimum one-year customer service experience required, prior supervisory experience preferred. Previous Hotel, Room Reservations, and/or PBX experience would be a plus. 4 year college degree preferred

Abilities: Must possess excellent oral and communication skills. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Must be able to work any day of the week any shift.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

About us

Centrally located in the heart of the Las Vegas Strip, The Linq is famous for its comfortable atmosphere and friendly customer service. The resort offers 2,640 rooms and suites, nearly 75,000 square-feet of casino space offering world-class gaming and 40,000 square-feet of meeting and banquet space. Join our team, where our mission is to "Inspire Grown Ups to Play"

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

  • Chief Front Desk Clerk

    4 weeks ago

    Las Vegas, Nevada, United States Caesars Entertainment Full time

    Responsibilities/Purpose: Provides excellent customer service to guests when registering or checking out. Coordinates required Front Desk responsibilities to ensure accurate guest registration. Coordinates with Hotel Training Manager to train new hire desk clerks. Completes necessary daily reports in a timely manner. Assists Front Desk Team Members with...

  • Front Desk Clerk

    5 days ago

    Las Vegas, Nevada, United States MGM Resorts International Full time

    THE JOB:As a Front Desk Clerk, you'll be the face of hospitality, ensuring every guest feels warmly welcomed and deeply appreciated from the moment they arrive until check-out. Your dedication to exceptional service will set the tone for their entire stay, leaving a lasting impression and fostering loyalty.THE DAY-TO-DAY: Welcome guests to the property and...

  • Front Desk Clerk

    3 weeks ago

    Las Vegas, Nevada, United States MGM Resorts International Full time

    THE JOB:As a Front Desk Clerk, you'll be the face of hospitality, ensuring every guest feels warmly welcomed and deeply appreciated from the moment they arrive until check-out. Your dedication to exceptional service will set the tone for their entire stay, leaving a lasting impression and fostering loyalty.THE DAY-TO-DAY: Welcome guests to the property and...

  • Front Desk Clerk

    4 weeks ago

    Las Vegas, Nevada, United States Caesars Entertainment Full time

    JOB SUMMARY:As a Front Desk agent, you will be responsible completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.Check-in and check-out guests respond to...

  • Front Desk Supervisor

    3 weeks ago

    Las Vegas, Nevada, United States SpringHill Suites by Marriott Las Vegas Convention Center Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Front Desk Receptionist

    5 days ago

    Las Vegas, Nevada, United States Amazing Iron Works, Inc. Full time

    Job DescriptionJob DescriptionWe are seeking a Front Desk Receptionist to join our team. The ideal candidate will be responsible for providing exceptional customer service and administrative support at our front desk. Apply online at **Responsibilities:Greet and welcome guests in a friendly and professional mannerAnswer incoming calls and direct them to the...

  • Front Desk Receptionist

    5 days ago

    Las Vegas, Nevada, United States Campbell Chiropractic Wellness Center Full time

    Job DescriptionJob DescriptionFront Desk position for busy Chiropractic wellness clinic. Experience is a plus but not necessary. We are looking for someone who is energetic and enjoys working with people. The ability to multi task is helpful. We use Medisoft medical software, experience with this system is a bonus. The position includes answering the phone...

  • front desk concierge

    5 days ago

    Las Vegas, Nevada, United States Skin and Cancer Institute Full time

    Job DescriptionJob DescriptionAbout Us We are an executive suites company that provide private offices, virtual offices, shared workspaces and conference rooms to a wide range of businesses. We are looking for a professional and friendly Receptionist to join our team. The successful candidate will be responsible for greeting visitors, answering incoming...

  • Front Desk Supervisor

    5 days ago

    Las Vegas, Nevada, United States Crescent Full time

    Join our Front Desk team at Crescent Hotels & Resorts!At Crescent Hotels & Resorts, we take pride in providing exceptional experiences for our guests with a team of dedicated hospitality professionals. We believe that our Associates are the heart of everything we do, and we are excited to welcome our next team member.What we offer:Highly competitive...

  • Front Desk Supervisor

    5 days ago

    Las Vegas, Nevada, United States SAHARA Las Vegas Full time

    Ensure complete guest satisfaction and provide all guests with a successful experience during their stay, thru check-in and checkout, and by providing information and services in order to both meet and exceed guest needs and expectations. All duties are to be performed in accordance with departmental and property policies, practices and proceduresJob...

  • Front Office Manager

    4 weeks ago

    Las Vegas, Nevada, United States SpringHill Suites by Marriott Las Vegas Convention Center Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Front Desk Agent

    4 weeks ago

    Las Vegas, Nevada, United States SpringHill Suites by Marriott Las Vegas Convention Center Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Front Desk Agent

    3 weeks ago

    Las Vegas, Nevada, United States SpringHill Suites by Marriott Las Vegas Convention Center Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Front Desk Agent

    4 weeks ago

    Las Vegas, Nevada, United States SpringHill Suites by Marriott Las Vegas Convention Center Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Front Desk Agent

    3 weeks ago

    Las Vegas, Nevada, United States SpringHill Suites by Marriott Las Vegas Convention Center Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Director of Front Office

    3 weeks ago

    Las Vegas, Nevada, United States SpringHill Suites by Marriott Las Vegas Convention Center Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Director of Front Office

    4 weeks ago

    Las Vegas, Nevada, United States SpringHill Suites by Marriott Las Vegas Convention Center Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Hotel Operations Manager

    2 months ago

    Las Vegas, Nevada, United States MGM Resorts International Full time

    Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.PRIMARY PURPOSE:Provide support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, consistent with the MGM brand. Responsible for leading the...

  • Hotel Operations Manager

    5 days ago

    Las Vegas, Nevada, United States MGM Resorts International Full time

    Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.PRIMARY PURPOSE:Provide support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, consistent with the MGM brand. Responsible for leading the...

  • Front Desk Representative

    3 weeks ago

    Las Vegas, Nevada, United States MGM Resorts International Full time

    ​Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.PRIMARY PURPOSE:As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and...