Current jobs related to Manager, Customer Success - GondrecourtleChâteau, Grand Est - Thomson Reuters

  • Customer Success Manager

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Patterson Dental Full time

    Job SummaryThe Customer Success Manager plays a critical role in ensuring the seamless onboarding experience for our customers. This position is responsible for coordinating logistics, identifying key requirements, and developing project plans to ensure successful customer adoption of our practice management solution.Key ResponsibilitiesExecute the...

  • Senior Customer Success Manager

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Rocket Software Full time

    {"title": "Customer Success Manager", "description": "Key ResponsibilitiesAs a Senior Customer Success Manager at Rocket Software, you will be responsible for taking ownership of customer interactions and ensuring resolution and long-term success for our customers. You will foster internal cross-functional relationships to support customer needs and serve as...

  • Customer Success Director

    1 week ago

    Gondrecourt-le-Château, Grand Est, United States Cloth & Clay Inc Full time

    {"title": "Customer Success Manager", "description": "Lead the Way in Customer SuccessAt Cloth & Clay Inc, we're seeking a talented Customer Success Manager to join our leadership team. As a key member of our organization, you'll be responsible for driving customer satisfaction, retention, and growth.Key Responsibilities:Lead the Customer Support Team,...

  • Customer Success Director

    1 week ago

    Gondrecourt-le-Château, Grand Est, United States Cloth & Clay Inc Full time

    {"title": "Customer Success Manager", "description": "Lead the Way in Customer SuccessAt Cloth & Clay Inc, we're seeking a seasoned Customer Success Manager to drive revenue growth and enhance customer satisfaction. As a key member of our leadership team, you'll lead our design and customer support teams to deliver exceptional experiences that drive customer...

  • Customer Success Specialist

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Apex Systems Full time

    Customer Success EngineerWe are seeking an experienced Customer Success Engineer to join our Customer Implementation team at Apex Systems. This role will interact with all business units and focus on post-sales implementation of our software solutions at customer sites.The ideal candidate will be highly technical, have great communication skills, and be...

  • Senior Client Success Manager

    1 month ago

    Gondrecourt-le-Château, Grand Est, United States Saviynt Full time

    About SaviyntSaviynt is a leading identity authority platform designed to empower and secure organizations in the digital landscape. In an era of rapid digital transformation, where businesses face escalating cyber threats, Saviynt's Enterprise Identity Cloud provides unmatched visibility, control, and intelligence. This enables organizations to defend...

  • Client Success Specialist

    1 month ago

    Gondrecourt-le-Château, Grand Est, United States Patterson Dental Full time

    Position OverviewThe Customer Success Manager serves as the primary post-sale liaison for clients utilizing a practice management solution. This role entails overseeing the complete customer onboarding journey from initiation to completion, while effectively collaborating with various departments throughout the software transition. This project management...

  • Client Success Strategist

    1 month ago

    Gondrecourt-le-Château, Grand Est, United States Vivacity Tech Full time

    Position Overview:The Client Success Strategist (CSS) is responsible for nurturing relationships with existing Vivacity customers to enhance retention, satisfaction, and growth. This role demands exceptional relationship management capabilities and a strong technical background.Key Responsibilities:1. Collaborate with educational leaders to assess their...

  • Student Success Advisor

    4 days ago

    Gondrecourt-le-Château, Grand Est, United States Bethel University Full time

    Job SummaryBethel University seeks a dedicated and compassionate Student Success Advisor to provide academic support and guidance to students. As a key member of our team, you will play a vital role in helping students achieve their academic goals and succeed in their programs.Key ResponsibilitiesAcademic Advising: Provide primary academic advising services...

  • Customer Experience Manager

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Fresh Thyme Market Full time

    About Fresh Thyme MarketFresh Thyme Market is a rapidly growing retail grocery company that offers a unique business model and a fast-paced work environment. We are committed to providing our customers with a positive shopping experience and a wide selection of organic and natural products.Job SummaryWe are seeking a highly motivated and experienced Customer...

  • Student Success Coach

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Bethel University Full time

    Job SummaryBethel University seeks a highly motivated and experienced Student Success Advisor to join our team. As a key member of our student success team, you will provide academic advising services to students, cultivate substantive relationships with students, and support their overall success through the completion of their academic program.Key...

  • Principal Customer Engagement Manager

    4 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Dayforce Corporation Full time

    Company Overview:Dayforce Corporation is a leading global provider of human capital management (HCM) solutions, with a presence in multiple regions worldwide.Position Overview:The Senior Customer Success Manager is dedicated to fostering strong advisory relationships with clients by understanding their business objectives and aligning Dayforce's solutions to...

  • Customer Experience Manager

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Cloth & Clay Inc Full time

    About the RoleCloth & Clay Inc is seeking a highly skilled Customer Experience Manager to join our leadership team. As a key member of our organization, you will be responsible for driving revenue growth, enhancing customer satisfaction, and leading our customer support and design teams to new heights.Key Responsibilities:Customer Support: Lead the Customer...

  • Customer Service Manager

    4 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Skechers U.S.A. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Floor Leader to join our team at Skechers U.S.A.Key ResponsibilitiesCustomer Service: Provide exceptional customer service, greeting customers and advising them on Skechers products.Product Management: Execute detailed stock and product management routines, including merchandising, stocking,...

  • Restaurant Shift Manager

    3 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Noodles & Company Full time

    About Noodles & CompanyNoodles & Company is a fast-casual restaurant chain that prides itself on serving high-quality, made-to-order meals in a welcoming atmosphere. As a Restaurant Shift Manager, you will play a key role in leading our team to deliver exceptional guest experiences and drive business results.Key ResponsibilitiesLead by Example: Demonstrate a...

  • Beacons School Success Program Staff

    3 days ago

    Gondrecourt-le-Château, Grand Est, United States YMCA of the USA Full time

    Program Staff - Beacons School SuccessThe YMCA Beacons School Success programs are dedicated to empowering youth as leaders and learners by transforming schools into vibrant community centers after school and in the summer. As a Program Staff, you will play a pivotal role in delivering high-quality educational, recreational, and leadership development...

  • Customer Service Representative

    4 weeks ago

    Gondrecourt-le-Château, Grand Est, United States SSG Corporation Full time

    Position OverviewRetail Sales Associates play a vital role in creating outstanding customer interactions. They collaborate closely with the Store Manager, Distributor Sales Consultants, and fellow team members in a dynamic and positive environment.Key ResponsibilitiesDeliver exceptional customer service by engaging with customers and understanding their...

  • Customer Engagement Executive

    1 month ago

    Gondrecourt-le-Château, Grand Est, United States C.H Robinson Careers Full time

    Position Overview: As a Customer Engagement Executive, you will embark on a journey to cultivate and manage a diverse customer portfolio through a structured training program. This role emphasizes the importance of delivering exceptional service that aligns with customer expectations. Role Highlights: As a representative of our brand, you will enhance...

  • Customer Success Manager

    16 hours ago

    Magstatt-le-Bas, Grand Est, United States Remarcable Inc. Full time

    Job Title: Customer Success ManagerRemarcable Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a pivotal role in ensuring our customers achieve maximum value from our platform.Key Responsibilities:Guide new customers through the onboarding process, ensuring a smooth transition and quick...

  • Customer Service Representative

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Public Storage Full time

    Public Storage is the self-storage industry leader, and we're seeking a skilled Property Manager to join our team. As a Property Manager, you'll work independently at multiple locations, assessing customer storage needs and making suggestions to sell packing and moving supplies. You'll also conduct daily storage unit inspections, audit cash drawers, and make...

Manager, Customer Success

4 months ago

GondrecourtleChâteau, Grand Est, United States Thomson Reuters Full time
About the Role

We are currently seeking a Manager, Customer Success to oversee our team of Associate Customer Success Executives within the Tax & Accounting organization.

The successful candidate will be responsible for leading the team in providing exceptional first-year support to new customers, collaborating with sales and onboarding teams, and developing best practices within the customer success organization.

This role is essential in ensuring a seamless transition for customers, fostering a positive experience, and contributing to the long-term success of our customer base.

Job Responsibilities

  • Team Leadership:?Manage a team of Customer Success Executives, providing guidance, support, and mentorship to drive performance and professional growth.
  • Strategy Development:?Help build and refine the customer success organization's best practices, strategies, and procedures.
  • Collaboration:?Work closely with sales and onboarding teams to ensure a cohesive customer journey from initial sale to ongoing support.
  • Customer Experience:?Oversee customer experiences to ensure satisfaction and success within their first year of service.
  • Performance Monitoring:?Track and analyze team performance against customer success metrics, implementing improvements as needed.
  • Customer Escalations:?Act as the point of contact for escalated customer issues and ensure effective resolution.
  • Renewal and Retention:?Contribute to customer retention and growth strategies by identifying opportunities and risks and connecting outcomes to the right teams.
  • Resource Management:?Allocate team resources effectively to meet customer needs and organizational goals.
  • Reporting:?Provide regular reports on team performance, customer feedback, and success metrics to senior management.
About You

  • Bachelor's degree in Business Administration, Management, or a related field.
  • 3+ years of experience in customer success or account management, with at least 1 year in a leadership role.
  • Proven track record of managing and leading teams to achieve customer success and retention goals.
  • Strong communication, interpersonal, and presentation skills.
  • Strategic thinker with the ability to analyze data and translate insights into actionable strategies.
  • Proficient in CRM software, customer success platforms, and office productivity tools.
  • Ability to work collaboratively across departments to enhance the customer experience.
  • Experience in creating and implementing customer success best practices and processes.
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model:
We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing:

Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.


Culture:
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development:

LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking.


Social Impact:

Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.


Purpose Driven Work:

We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.

Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-DM1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years.

Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters.

We help these professionals do their jobs better, creating more time for them to focus on the things that matter most:
advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.

Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals.

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Protect yourself from fraudulent job postings click here to know more.
More information about Thomson Reuters can be found on

#J-18808-Ljbffr