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Customer Service Representative
3 months ago
Job Purpose:
Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered.
This position will maintain the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.
Job Responsibilities:- Communicate with allocated customers to develop a new relationship as well as foster existing ones.
- Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
- Act as the first point of contact for resolving customer queries and complaints
- Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
- Develop a relationship with sales team by being proactive and offering creative solutions
- Participate in training of system enhancements, applications, products, and new processes.
- Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
- Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
- Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
- Perform other duties as assigned
- Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Proficient computer and technical skills.
- Decision-making skills and independent judgment.
- Ability to manage customer challenges in a professional and decisive manner.
- Customer service experience preferred.
- 0-1 years of related job experience.
- Ability to work quickly and efficiently.
- Excellent verbal, written, people, and diplomacy skills are required.
- Strong customer service skills (friendly, courteous and helpful).
- Strong planning and organization skills are required.
- Bachelor's Degree Preferred
- Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more Learn more here.
