Call Center Manager

2 weeks ago


San Jose, California, United States GDM Group Full time
Job Description

Job Description Description:
Call Center Manager Wanted – Exciting Leadership Opportunity
Join a Growing Team at Our State-of-the-Art Call Center in San Jose, CA


Ready for a leadership role that appreciates your skills and lets you shape your own success? Look no further As the Call Center Manager at Trio Heating and Air, you'll lead our talented team to new heights in service excellence.


Perks & Benefits:
Competitive Salary
Exciting performance bonuses and incentives
Relish paid Holiday & Vacation Time Off
Solid health insurance coverage (Medical, Dental, Vision)
Unlimited career growth opportunities

Who We Are:
Join the Leading HVAC Team in the Bay Area

Are you a top-tier Call Center Manager seeking a team that values your skills and offers endless opportunities? Look no further.

Our campaign of Planting 1 Tree per Job has helped us plan over

10,000 trees

in the last two years. TRIO Stands for the Employee, the Customer and the Environment.
We're a rapidly growing team of industry experts, known and loved by our customers. Our commitment to excellence has made us a household name in the Bay Area.

We've earned top honors, including four out of five yearly awards from Bryant, the nation's leading heating and air-conditioning brand.

Plus, we were chosen by Service Titan in 2023 as the fastest-growing HVAC company in the nation. Ready to be part of an award-winning team? Apply now

The Role:
As the Call Center Manager, you'll be at the helm of our all-new State-of-the-Art Call Center.

Your mission? Lead the team to provide outstanding service by answering questions, handling complaints, and troubleshooting issues with our products and services.

This includes managing a high volume of inbound and outbound calls, ensuring positive customer experiences, and driving efficiency.

Key Responsibilities:
Lead a team of Call Center Representatives to achieve excellence
Manage high volume inbound and outbound calls
Address customer questions, concerns, and complaints
Provide efficient and effective solutions
Proactively understand our portfolio of products and services
Ensure accurate and detailed record-keeping
Achieve productivity standards and goals

What We're Looking For:
5+ years of Call Center experience, HVAC & Plumbing Industry experience is a plus
Proven leadership skills
Ability to talk and type accurately (typing speed of at least 45 wpm)
Dedication to superior client service
Strong judgment skills for sound business decisions
Proficiency in Microsoft Suite Products; experience with SERVICE TITAN a plus
Satisfactory passing of mandatory pre-employment drug screen & background check

What We Offer:
Competitive Salary
Unlimited earning potential
Paid Holiday & Vacation Time Off
Health, dental, vision, and life insurance for you and your family
A supportive work family with company outings and lifelong friendships
Ready for the Challenge?
If you're ready to lead and be part of something bigger, call us at

Job Type:
Full-time

Salary:
$ $30.00 per hour

Benefits:
Comprehensive package including health, dental, vision, and more

Schedule:

8-10 hour shifts, weekend rotation

Supplemental pay types:
Bonus pay, Commission pay, Spiffs

Requirements:
#J-18808-Ljbffr
  • Call Center Sales

    2 months ago


    San Marcos, California, United States San Marcos M&S Call Center Full time

    Call Center Vacation Planner - SalesJob SummaryIntroduce and promote the brand to sell vacation ownership preview packages over the phone.Answer questions about vacation destinations and resort facilities and services.This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not...

  • Call Center Sales

    4 weeks ago


    San Marcos, California, United States HVC San Marcos M&S Call Center Full time

    Call Center Vacation Planner - SalesJob SummaryIntroduce and promote the brand to sell vacation ownership preview packages over the phone.Answer questions about vacation destinations and resort facilities and services.This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not...

  • Call Center Agent

    2 weeks ago


    San Jose, California, United States ECOWORKS HOMES INC. Full time

    Job DescriptionJob DescriptionAbout us: ECOWORKS HOMES INC. is a leading company specializing in eco-friendly and modern home solutions. We are committed to providing our customers with efficient, sustainable, and high-quality living spaces. Our team is passionate and dedicated, with a strong belief in better living through smart, eco-conscious designs.The...


  • San Jose, California, United States A10 Networks Full time

    Senior Data Center Manager Great Tech Great Team Great Culture A10 Networks is a market leader in Secure Applications Services. The future of application, cloud, security, and analytics is exploding at A10 Networks. Are you up for the challenge? Join us and make your impact on the future As our Senior Data Center Operator, you will be part of a dynamic team,...


  • San Jose, California, United States HD Supply Holdings, Inc. Full time

    Lead the operation of a Distribution Center in support of company goals. Provide input and feedback on all operations processes and results to DC Manager. Responsible for providing input to DC Manager for departmental strategic and operations plannin Operations Manager, Manager, Operations, Distribution, Manufacturing, Transportation, Insurance, Operation

  • Caregiver - On Call

    2 weeks ago


    San Jose, California, United States Sonnet Hill Senior Living Full time

    Job DescriptionJob DescriptionCome join the Ally Senior Living team We are looking for compassionate and dedicated team members with a common purpose of making a difference in the lives of seniors. Sonnet Hill Senior Living, located in San Jose, CA is seeking a dedicated and passionate Caregiver to provide high-quality care to the residents in our...


  • San Jose, California, United States GardaWorld Security Services Full time

    Job Summary JOB SNAPSHOTJob Title: Global Security Operations Center ManagerLocation: San Jose, CASalary: $100,007.96 / yearWho is GardaWorld?GardaWorld is the world's largest privately-owned security services company. We protect our clients' staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning...


  • San Jose, California, United States GardaWorld Security Services Full time

    Job Summary JOB SNAPSHOTJob Title: Global Security Operations Center ManagerLocation: San Jose, CASalary: $100,007.96 / yearWho is GardaWorld?GardaWorld is the world's largest privately-owned security services company. We protect our clients' staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning...


  • San Jose, California, United States Career Systems Development Corporation Full time

    :Job Summary:TheResidential Advisorcreates a comfortable, safe, and supportive atmosphere for the residents in student housing, as well as to help them interact well with their dorm mates and adjust to campus life overall. Conducts dormitory operations in accordance with Center operating policy and procedures and in accordance with CSD Operating...


  • San Martin, California, United States Vi Living Full time

    Overview:Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi.What We Offer:Competitive payExceptional benefitsGenerous Paid Time Off - start accruing on day one401k with company matchPaid maternity and paternity benefitsAward-winning training and...


  • San Jose, California, United States XPO Full time

    Job Description: Solutions driven success. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive...


  • San Jose, California, United States XPO Full time

    Job Description: Solutions driven success. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive...


  • San Diego, California, United States San Diego County Credit Union Full time

    Please note that during your first 6-8 weeks of employment, you will be training and the schedule will be: Monday-Friday (No Saturdays) 8:00am-5:00pm, 1 hour lunch. After this training period, your schedule will revert to the schedule listed on this posting. The schedule is subject to change based on business need. Position Summary: The position of Call...


  • San Jose, California, United States On Lok Full time

    Center Support SupervisorAre you ready to provide operational support to the PACE center? As a Center Support Supervisor, your main responsibilities include directing and supervising the administrative support staff and the center geriatric aides.Join On Lok's team and enjoy these fantastic Employee Benefits:Medical, Dental, and Vision coverageRetirement...


  • San Francisco, California, United States Mission Neighborhood Health Center Full time

    Are you looking for a different approach to helping others navigate the complex health care system? We're looking for a compassionate Case Managerwho is ready to make a difference in the lives of low-income adults living in the Mission.The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering...


  • San Francisco, California, United States Optum Full time

    Job Description Training classes start soon - apply today Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you...


  • San Jose, California, United States Action Day Schools Full time

    Since 1968, Action Day Schools have proven to be steadfast leaders in the Bay Areas childcare and private education industry. We pride ourselves on providing each child with quality care rooted in dedication and enthusiasm for their individual growth and development. Were growing and expanding, and to accommodate our thriving organization, are seeking...


  • San Jose, California, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $28.01/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...

  • Vacation Advisor

    4 weeks ago


    San Marcos, California, United States HVC San Marcos Call Center Full time

    Job Summary Communicate with potential owners via telephone to schedule preview package reservations. Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. Leverage...


  • San Jose, California, United States Amazon Full time

    Amazon launched the Generative AI Innovation Center (GenAIIC) in Jun 2023 to help AWS customers accelerate the use of Generative AI to solve business and operational problems and promote innovation in their organization ). GenAIIC provides opportunities to innovate in a fast-paced organization that contributes to game-changing projects and technologies that...