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Sr. Client Success Manager

1 month ago

New York, New York, United States InMobi Full time

Our Story

Building a new company in the recession of 2007 was no ordinary task. Yet with passion and foresight, we charted our course, helping to transform the way consumers engage with their phones.

Over the last 17 years, InMobi has built a global Advertising Platform that powers our customers' growth by helping them engage their audiences and drive real connections.

InMobi has also built a second unicorn, Glance, which is advancing digital consumption and creating a new wave of disruption. Present on 400M devices across India, SEA, Japan and the US – Glance is one of the largest content platforms globally with~200M daily active users.


The InMobi Story

We like big challenges. Building a new company in 2007 was no ordinary task. As the recession hit, the iPhone was born and launched a revolution. Mobile advertising wasn't yet a thing, other than SMS, and venture capital funding was hard to come by for four guys in India.

Yet with passion, foresight, and conviction – InMobi charted its own course, helping to transform the way consumers engage with their phones and create today's booming app economy wherein consumers now spend 4.2 hours per day.

After fifteen years of innovation, our end-to-end advertising software platform, connected content and commerce experiences have formed a powerful engine for growth that activates audiences, drives real connections, and diversifies revenue for companies around the world.

Our global organization of InMobians are excited to continue discovering and developing impactful technologies that will continue to transform people, businesses, and society across different advertising ecosystems.

Overview:

This role will be part of our brand demand team working with leading agencies and advertisers in the Americas region . Reporting to the Manager, Client Success, this role is responsible for driving customer success and co-owning revenue growth with our sales team. The Client Success Team is expected to have the deepest knowledge of our customers, their needs, and opportunities to grow the business by identifying intersections between their challenges and our solutions. You are the voice of the customer providing a clear customer-first perspective when collaborating with internal teams.

Our culture is our true north, enabling us to think big, solve complex challenges and grow with new opportunities. InMobians are passionate and driven, creative and fun-loving, take ownership and are results focused. Your work is visible, and you have an opportunity to make a real impact on a large organization. You will work with a very capable and ambitious peer group, who will welcome you with open heart and will go extra mile to make you successful. We believe that learning is a lifelong commitment, so we invest significantly in your development using internal and external resources.

The impact you'll make:

  • Directly responsible for managing and growing strong client relationships. This includes quarterly account retention and growth plans, revenue, and margin management, up-selling and cross-selling.
  • Drive end to end solution management for campaigns (pre-sales media planning, client onboarding, campaign delivery, optimizations, and post-campaign deliverables).
  • Be responsible for advertiser/agency RFPs to ensure clear, consistent, and comprehensive communication of our solutions and capabilities are put forth.
  • Lead campaign analysis and review; provide consultative guidance to clients during weekly, bi-weekly discussions and quarterly business reviews.
  • Co-own account long-term strategy with sales team to reach revenue targets by offering proactive and data-driven decisions.
  • Collaborate closely with cross-functional teams (product, revenue strategy, TAM, product marketing, ad operations, creative, insights, agency development, demand partner teams) to ensure successful campaign execution and troubleshoot client issues.
  • Work with the technical account management team and Ops team to troubleshoot campaign issues and liase with third party partners like DSPs, DMPs, Measurement vendors etc.
  • Collect marketplace feedback and insights to guide our strategy and offerings.

The experience you'll need:

  • 4+ years overall client success management experience, with at least 3 years in digital and/or programmatic advertising experience.
  • Proven track record of leading revenue management and growth for clients
  • Strong experience in account management/client success roles managing relationships and strategy. Experience working with TTD, DV360, Amazon is a plus.
  • Experience of working with cross-functional teams and building relationships across internal teams
  • Proficiency in analytical tools like Microsoft Excel and Power BI and standard business software, including Salesforce, JIRA, Microsoft PowerPoint is required.
  • Ability to analyse data and identify insights to assess campaign performance and provide recommendations.
  • Ability to handle multiple clients & campaigns daily; strong time management and organizational skills.
  • Must be willing to work with global teams across time zones and plan work accordingly.
  • Bachelor's degree or equivalent practical experience

About Us

InMobi is the leading provider of content, monetization, and marketing technologies that fuel growth for industries around the world. Our end-to-end advertising software platform, connected content and commerce experiences activate audiences, drive real connections, and diversify revenue for businesses everywhere. InMobi is a trusted and transparent technology partner for marketers, content creators and businesses of all kinds.

Incorporated in Singapore, InMobi maintains a large presence in San Mateo, CA and Bangalore and has operations in New York, Delhi, Mumbai, Beijing, Shanghai, Jakarta, Manila, Kuala Lumpur, Sydney, Melbourne, Seoul, Tokyo, London and Dubai. To learn more, visit

Our Purpose
InMobi creates transformative mobile experiences and software platforms to positively impact people, businesses, and societies around the world.


We believe that our innovations at the intersection of artificial intelligence, commerce, and the creator economy will revolutionize the way consumers use their mobile devices. Our mission is to power our customers' growth with innovative content and commerce experiences that help them activate their audiences and drive real connections. How do we do it?

  • An End-to-End Content, Monetization, & Marketing Platform the fuels industry growth
  • AI-Powered Audience Activation for the open content, media and marketing ecosystem
  • New Content and Commerce experiences for a world of connected devices

The base salary (fixed) pay range for this role would range from $113,050 to $129,200 (min to max of base salary pay range). This salary range is in applicable for our offices located in California and New York*. In addition, an InMobian may also receive variable pay in the form of quarterly variable bonus / sales incentive, as deemed per policy in addition to fixed compensation.

*Our ranges may vary basis final location / region in accordance to the geographical differentiation in pay scales in the country.

In addition to cash compensation, based on the position, an InMobian can receive equity in the form of Restricted Stock Units. We believe that our employees/personnel should have the ability to own a part of the entity they are a part of. Therefore, the entity employing you may elect to provide such stocks to you. Ownership of stock aids us to treat our employer company as our own and base our decisions on such a company's best interest at heart. To encourage a spirit of shared ownership, we grant InMobians relevant company stock(s). As you contribute to the growth of your company, certain stocks may be issued to you in recognition of your contribution.

A quick snapshot of our benefits:

  • Competitive salary and RSU grant (where applicable)
  • High quality medical, dental, and vision insurance (including company-matched HSA)
  • 401(k) company match
  • Generous combination of vacation time, sick days, special occasion time, and company-wide holidays
  • Substantial maternity and paternity leave benefits and compassionate work environment
  • Flexible working hours to suit everyone
  • Wellness stipend for a healthier you
  • Free lunch provided in our offices daily
  • Pet friendly work environment and robust pet insurance policy - because we love our animals
  • LinkedIn Learning on demand for personal and professional development
  • Employee Assistance Program (EAP)

InMobi is an equal opportunity employer

InMobi is a place where everyone can grow. Howsoever you identify, and whatever background you bring with you, we invite you to apply if this sounds like a role that would make you excited to work.

InMobi provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

InMobi has implemented a mandatory COVID vaccination policy for all employees in the U.S. Employees who are unable to be vaccinated may request an exemption under certain circumstances.

#LI-BM1


The InMobi Culture

At InMobi, culture isn't a buzzword; it's an ethos woven by every InMobian, reflecting our diverse backgrounds and experiences.

We thrive on challenges and seize every opportunity for growth. Our core values of thinking big, being passionate, showing accountability, and taking ownership with freedom —guide us in every decision we make.

We believe in nurturing and investing in your development through continuous learning and career progression with our InMobi Live Your Potential program.

InMobi is proud to be an Equal Employment Opportunity and we make reasonable accommodations for qualified individuals with disabilities.

Visit to better understand our benefits, values and more

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