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Install Coordinator

3 months ago

San Clemente, California, United States Triton Air Home Services Full time

Overview:

Looking Trade Up to a Better Opportunity?

Triton Air Is looking to find the best Install Coordinator in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team.

WE CARE ABOUT OUR PEOPLE.

If currently employed, out of respect, please only contact us when you are off the clock or during your lunch break. We look forward to hearing from you

Triton Air takes a different approach to residential and commercial heating and air conditioning. We care about our craft deeply, with a quality not quantity mentality. We care about our customers. We care about our team members. We're an established growing team that is honest, we treat people well and work hard but we like to have fun too

A Install Coordinator Assistant is responsible for handling an array of front facing duties. Most importantly interacting and scheduling clients over the phone, in person, and/ or via email. Throughout all of these interactions CSRs must maintain the highest level of professionalism and present the organization in the highest regard. In most cases you are the first point of contact for our clients.

What We Offer

  • Industry leading Benefits Package
  • Medical, Dental & Vision
  • Employee Discounts
  • Career Growth Opportunities
  • 1- Week Paid Vacation First Year
  • Paid Holidays
  • 401(k), IRA

What you will do:

  • Support and assist the install coordinator and installation manager as needed.
  • Strong customer service skills
  • Call the customer to explain the installation process
  • Follow up on installations
  • General Inbound and outbound customer service
  • Ensure we have all the documents ready for installation
  • Apply for city permits and help customers schedule final inspections

Pay Transparency:

The starting rate for this opportunity ranges from $37k to $45K. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidates salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It

Responsibilities:
  • Work closely with the lead installer and installation manager, you will help the team complete jobs on time and under budget, helping achieve the companys financial goals.
  • Professionally answering the phone in a polite, friendly manner.
  • Calling customers to set up equipment installations
  • Schedule and dispatch jobs for the installers and apprentices
  • Know how to establish customer rapport to ensure highest levels of satisfaction.
  • Make sure all equipment is ordered and ready for each job, adhering to quality checklist.
  • Participate actively in all formal exercises and on-the-job training
  • Assist in completing accurate and timely paperwork.
Qualifications:
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • High integrity with advanced social skills and ability to make solid connections.
  • Strong desire to be a better at your job tomorrow than you are today.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.

PAY TRANSPARENCY:

The starting hourly ratefor this opportunity ranges from $20 - $25. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidates salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.

ACKNOWLEDGEMENTS:

We are an Equal Opportunity Employer / Disability / Veteran.