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senior deployment engineer

2 months ago

Winter Park, Florida, United States Linewize by Qoria Full time
Job Description

What's the opportunity ?


Our Senior Deployment Engineers work within our Support and Delivery Team, providing technical support and high quality request management for escalated cases from end users of our product.

They have the responsibility to ensure that 'every contact counts' for our customers such as parents, students, schools stakeholders and business partners by providing consistently excellent IT support and request management.


This remote position requires dedicated professionals who will primarily assist our clients within the Pacific time zone, ensuring exceptional service during varying hours to accommodate their needs.

We strongly prefer candidates residing within commuting distance from our main offices in Charlotte NC, San Diego CA, or Orlando FL to ensure seamless collaboration and proximity to our core operations.

However, we will consider qualified candidates from any location.

The Support and Technology Team at Qoria highly values diversity and inclusion in our hiring process. As we strive toward a more diverse workforce, we encourage all interested candidates to apply.

Even if you're worried you might not be a perfect fit at first glance, we'd love to talk to you.

Here's how you'll do it?


Assist customers with technical requests via phone, chat, and ticket systems to ensure support issues are resolved in accordance with SLAs.


Act as a project manager, taking full ownership of technical support cases from inception to solution coordinating escalations as necessary.

Recreate customer scenarios in a lab environment.

Be a technical subject matter expert on the Education Solutions product suite and the underlying infrastructure of the ecosystem

Perform primarily remote (infrequently on-site) product installations, initial configurations, and product training

Create and manage internal and external product and training documentation

Train and mentor other team members.

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