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Customer Account Representative

1 month ago

Chicago, Illinois, United States James Hardie Full time

James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.

Make your dream career a reality. It's possible

FullyRemotefrom your home office

$22/hr + overtime potential

As a Customer Account Representative and member of Customer Operations, you are part of a fast-paced, critical thinking, and high-pressure environment. Our representatives are always on top of their game, constantly providing support to our customer base, Sales team, all facets of Supply Chain and other departments within the organization. You are the face of James Hardie, on the front lines for our customers and the organization, requiring you to apply basic technical knowledge while effectively leveraging available resources and prioritizing issues.

What You'll Do:

  • Issue resolution via phone and email, order entry, as well as providing status updates from when an order is placed to when it is delivered
  • Provide timely responsiveness & proactive follow up on issues
  • Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitative information
  • Process improvement - brainstorming and creating new ways to be more efficient and effective
  • Have the opportunity to manage dashboards, reporting, perform basic analysis and projects
  • As a highly metrics-based team, you will be held accountable for results and excellent customer service daily

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

What You'll Bring:

  • Bachelor's degree preferred but not required
  • 1-3+ years of experience, preferably in a customer-centered, high urgency environment
  • Exceptional attention to detail
  • Data-entry experience
  • Ability operating under minimal supervision
  • Strong team player who can work cross-functionally
  • Strong multi-tasking and critical thinking skills with the ability to think on your feet and flex to varying tasks to support the team
  • Excel knowledge preferred
  • SAP knowledge preferred

What You'll Receive:

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

Comprehensive low-costco-payHealth Insurance;medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one

401(k) Retirementplanthat will match 100% of employees saved dollars up to the first 6% of your salary

Paid holidays, paid vacationincluding Jury Duty and bereavement leave

Wellness Program

Employee Assistance Program

Parental Leave

Community Involvement & Sustainable Solutions -Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie

Andmore

Apply now and come "home" to Hardie

James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.

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