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Benefits Representative
4 months ago
Motion Picture Industry Pension & Health Plans (MPI) has an opening for a Benefits Representative who has strong analytical skills with exceptional customer service, and has experience in pension and health plan benefits and can explain complex plan policies and benefits and relay them in easy-to-understand terms.
The Department
The Participant Services Center has offices in both Studio City and New York and is a high volume inbound and outbound Call Center and Visitor's Center responsible for responding to our Participants and provider questions regarding a variety of subjects including benefits eligibility, claims, pension, and premiums payments.
Responsibilities
- Handle a high-volume participant phone calls regarding benefits eligibility, claims, pension, and premiums payments.
- Review and process participant records, including legal documentation, account numbers, addresses, beneficiary designation, plan selections, Coordination of Benefits records, Life Insurance, COBRA, etc.
- Meet with participants and retirees to answer questions on eligibility, pension, and health benefits inquiries, and assist participant in the completion of retirement documents.
- Other duties, projects, etc., as assigned
- Minimum of 2 years of benefit plan experience and customer service phone experience in a high call volume environment
- Taft Hartley experience preferred, with knowledge in pension and health plans benefits
- Clear and effective oral and written communication skills; ability to explain and confirm understanding of complex issues
- Pleasant and professional telephone etiquette
- Excellent attendance and punctuality
- Able to handle fast-paced work and meet deadlines
- Able to handle a high volume of calls and meet required production and quality standards
- Motivated self-starter, well organized in managing time and materials.
- Strong attention to detail, a high level of accuracy required
- Able to learn quickly and follow through to completion
- Good interpersonal skills: ability to interact effectively and cooperatively with participants and individuals at all levels of the organization
- A flexible team player with a positive, cooperative, and helpful attitude
- Ability to adhere to organizational values
- Ability to accept direction and developmental guidance from supervisor
- Maintains confidential information
- Accurate typing skills of 45 wpm
- 10-key skills by touch, preferred
- Proficient PC skills, including Windows; MS Word and MS Excel
- Able to lift and move up to 30 lbs.
- Available to work overtime/extended hours, including weekends, as needed
Please note, this is an onsite position at our offices in New York, NY. MPI requires employees to be vaccinated against Covid-19 with exceptions as required by law.
About MPI:
Located in Studio City, CA, the Motion Picture Industry Pension and Health Plans (MPI) are multi-employer trust funds established by collective bargaining agreements between various employers and over 30 Unions and Guilds representing employees in the motion picture industry.
Recognized as an Employer of Choice for its employee-focused work environment, competitive compensation and benefits, MPI is a recipient of the World at Work Seal of Distinction and is Great Place to Work Certified
Motion Picture Industry Pension & Health Plans (MPI) is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age over 40, marital status, veteran status, mental or physical disability, pregnancy, genetic information, or any other basis prohibited by law. Any applicant who, because of disability, requires accommodation or assistance in completing this application or at any time during the application process should contact the Human Resources Department. MPI also provides reasonable accommodations to disabled employees consistent with its obligations under applicable law.
Other details
- Pay Type Hourly
- Min Hiring Rate $28.00
- Max Hiring Rate $31.00
