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Financial Center Manager

3 months ago

Charlotte, North Carolina, United States Bank of America Full time
Job Title: Financial Center Manager at Bank of America

Bank of America operates with the purpose of enhancing financial lives through meaningful connections. The company's commitment to Responsible Growth influences daily operations to benefit clients, employees, and communities alike.

Working at Bank of America offers a rewarding career path with ample opportunities for personal and professional development, empowering individuals to make a difference and contribute to a diverse and inclusive work environment.


Job Description:

This role involves overseeing the daily operations of a financial center and its staff. Key responsibilities include cultivating a team-oriented culture, ensuring client satisfaction, and supporting clients in achieving their financial objectives.

Expectations for this position include upholding operational standards and promoting cohesive team performance.


Responsibilities:
  • Develops talent pool through proactive recruitment
  • Manages client interactions and retention
  • Drives business results through effective coaching
  • Creates an exceptional client-centric environment
  • Executes market-specific strategies
  • Ensures operational efficiency and strategic execution
  • Manages organizational priorities effectively
Managerial Responsibilities:

This managerial position may involve overseeing associates within the organization. At Bank of America, managers at this level play a crucial role in fostering an inclusive environment, driving operational efficiency, and aligning team efforts with business objectives.


  • Promotes diversity and inclusion initiatives
  • Enhances operational efficiency and data-driven decision-making
  • Contributes to enterprise strategy and success
  • Ensures risk management and governance best practices
  • Supports organizational performance and talent management
  • Allocates resources effectively for profitability
  • Manages succession planning and talent development
  • Leverages bank capabilities to enhance client experiences
Required Qualifications:
  • Demonstrated leadership experience
  • Self-motivated individual with a strong work ethic
  • Team player with excellent relationship-building skills
  • Passionate about enhancing client financial well-being
  • Strong problem-solving and communication skills
  • Adaptable to new technologies and information
  • Ability to manage time and tasks efficiently

Desired Qualifications:
  • Management experience in a similar setting
  • Understanding of financial services industry
  • Track record of meeting or surpassing goals
  • Bilingual proficiency is a plus
Skills:
  • Customer Service Management
  • Performance Management
  • Coaching
  • Talent Development
  • Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Recruiting
  • Result Orientation
  • Leadership Development
  • Inclusive Leadership
  • Prioritization
  • Problem Solving
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift: 1st shift (United States of America)
Hours Per Week: 40