Senior Business Analyst

1 week ago

Neenah, Wisconsin, United States Jewelers Mutual Group Full time
Jewelers Mutual Insurance Company, the nation's only company exclusively insuring the jewelry industry is hiring for a Senior Business Analyst for our Commercial Lines business to work hybrid in our Neenah, WI or Dallas, TX office

WHY Jewelers Mutual:


We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy We continue to raise the tide of the jewelry industry we've served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

With a generous benefits package, office locations throughout the United States, and a mantra of "making your mark today", consider evolving your career and shining bright with Jewelers Mutual Group

Position Summary:
The Sr.

BA will play a lead role in the evaluation of Jewelers Mutual's current systems and processes by identifying and communicating needs between business areas, technology teams and support teams.

Supports one or more moderately to highly complex business processes. Serves as a team member, sometimes as a technical lead.


Also works at a high level to analyze business area needs, then recommends and defines solutions to address business challenges and desired outcomes.

ESSENTIAL DUTIES & REPONSIBILITIES include the following. Other duties may be assigned.
Planning & Execution Activities
Determines which techniques and artifacts should be used for each project based upon size, complexity and stakeholders
Identifies all stakeholders
Helps communicate and mitigate risks to ensure project success
Responds to changing organizational priorities
Works closely with project managers and assists with the project planning
Provides input from a business and IT perspective
Conducts data gathering and analysis to understand business strategy requirements
Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction
May generate appropriate communication, process and educational plans for mitigating the disruption of change
May identify and remove obstacles to change
Requirements Gathering
Ensures stakeholders are involved in requirements gathering activities
Obtains needed information from stakeholders to form requirements
Captures information provided in formal and informal meeting environments
Prepares requirements documentation in format understandable to the recipient audience
Ensures requirement traceability through all phases of a project / program
Strives to eliminate ambiguity in, or varying interpretations of requirements
Assesses stakeholder needs utilizing a structured requirements process to assist in identifying
business priorities and advises on options
Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions
Analysis, Management & Communication
Obtains, organizes and categorizes large amounts of information provided by stakeholders

Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstract up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.

Documents the business requirements and functional specifications which express what actions the business must take in order to solve a business need and delivers work artifacts through the project lifecycle
Ensures that all requirements and designs support the delivery of value, fulfill goals and business outcomes
Offers input on priority of requirements based on time, cost, scope, strategic fit and return on investment
Obtains approvals for each artifact generated
Analyzes and articulates impacts of changes to requirements
Appropriately responds to changing requirements
Identifies opportunities for improvement and proposes solutions to impacted areas
Takes ownership of conflict and issue resolution
Coaches and transfers knowledge to less experienced team members.
Keeps stakeholders informed of problems, issues, and resolutions
Varies communication method / style based on stakeholder or group
Understands organizational culture, structure and impact on work efforts
Understands enterprise architecture concepts and can assess business capability needs
Effectively identify, understand and communicate business impacts/outcomes across the organization functioning as a business architect/enterprise analyst
Establishes and maintains liaison relationship with business units and IT in order to provide effective technical solutions
Seeks opportunities to improve and deepen relationship between IT and business units
Analyzes performance metrics to ensure stakeholder satisfaction.
Manages stakeholder expectations
Analyzes stakeholder operations to understand their strengths and weaknesses to determine opportunities for improvements
Provides assistance in business case development (i.e., research, data collection)
Reviews test plans
Monitors testing process to ensure that business results are adequately tested with minimal risk
Ensures test strategies involve appropriate integration and process components
Provides a concise list of solution options considered including a recommended solution
Assesses the organizational readiness for the new solution
Outline business capabilities and requirements to move from the current to future state
Verify and validate that proposed solutions meet business needs / outcomes
Assists in the business process redesign and documentation as needed for new technology.
Education and/or Experience
A Bachelor's degree from a four-year college or university. Equivalent work experience in a similar position may be substituted for educational requirements.

Ideal candidates will have a minimum of five to seven years of increasingly responsible experience in information technology with an emphasis on business architecture & business analysis.

Experience in gathering and/or developing requirements for multi-channel / omni-channel digital marketplaces, B2B portals & B2C portals.
Property/casualty insurance, financial services and/or jewelry industry experience is desired, but not required.
Computer Skills
Proficiency in common Microsoft applications, including MS Office Suite, Visio, SharePoint and Outlook.

Working knowledge of project management applications, Mind Mapping Software, and prototyping applications (e.g. Photoshop, Dreamweaver, Azure, iRise, Microsoft Expression Studio).
Certificates, Licenses, Registrations
Certified Business Analyst Professional (CBAP) certification and/or Usability (UX) Certifications are desirable.

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