Senior Business Analyst

2 weeks ago

Neenah, United States Jewelers Mutual Group Full time

Jewelers Mutual Insurance Company, the nation's only company exclusively insuring the jewelry industry is hiring for a Senior Business Analyst for our Commercial Lines business to work hybrid in our Neenah, WI or Dallas, TX office WHY Jewelers Mutual: We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy We continue to raise the tide of the jewelry industry we’ve served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve. With a generous benefits package, office locations throughout the United States, and a mantra of “making your mark today”, consider evolving your career and shining bright with Jewelers Mutual Group Position Summary: The Sr. BA will play a lead role in the evaluation of Jewelers Mutual’s current systems and processes by identifying and communicating needs between business areas, technology teams and support teams.

Supports one or more moderately to highly complex business processes. Serves as a team member, sometimes as a technical lead.

Also works at a high level to analyze business area needs, then recommends and defines solutions to address business challenges and desired outcomes. ESSENTIAL DUTIES & REPONSIBILITIES include the following. Other duties may be assigned. Planning & Execution Activities Determines which techniques and artifacts should be used for each project based upon size, complexity and stakeholders Identifies all stakeholders Helps communicate and mitigate risks to ensure project success Responds to changing organizational priorities Works closely with project managers and assists with the project planning Provides input from a business and IT perspective Conducts data gathering and analysis to understand business strategy requirements Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction May generate appropriate communication, process and educational plans for mitigating the disruption of change May identify and remove obstacles to change Requirements Gathering Ensures stakeholders are involved in requirements gathering activities Obtains needed information from stakeholders to form requirements Captures information provided in formal and informal meeting environments Prepares requirements documentation in format understandable to the recipient audience Ensures requirement traceability through all phases of a project / program Strives to eliminate ambiguity in, or varying interpretations of requirements Assesses stakeholder needs utilizing a structured requirements process to assist in identifying business priorities and advises on options Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions Analysis, Management & Communication Obtains, organizes and categorizes large amounts of information provided by stakeholders Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstract up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs. Documents the business requirements and functional specifications which express what actions the business must take in order to solve a business need and delivers work artifacts through the project lifecycle Ensures that all requirements and designs support the delivery of value, fulfill goals and business outcomes Offers input on priority of requirements based on time, cost, scope, strategic fit and return on investment Obtains approvals for each artifact generated Analyzes and articulates impacts of changes to requirements Appropriately responds to changing requirements Identifies opportunities for improvement and proposes solutions to impacted areas Takes ownership of conflict and issue resolution Coaches and transfers knowledge to less experienced team members. Keeps stakeholders informed of problems, issues, and resolutions Varies communication method / style based on stakeholder or group Understands organizational culture, structure and impact on work efforts Understands enterprise architecture concepts and can assess business capability needs Effectively identify, understand and communicate business impacts/outcomes across the organization functioning as a business architect/enterprise analyst Establishes and maintains liaison relationship with business units and IT in order to provide effective technical solutions Seeks opportunities to improve and deepen relationship between IT and business units Analyzes performance metrics to ensure stakeholder satisfaction. Manages stakeholder expectations Analyzes stakeholder operations to understand their strengths and weaknesses to determine opportunities for improvements Provides assistance in business case development (i.e., research, data collection) Reviews test plans Monitors testing process to ensure that business results are adequately tested with minimal risk Ensures test strategies involve appropriate integration and process components Provides a concise list of solution options considered including a recommended solution Assesses the organizational readiness for the new solution Outline business capabilities and requirements to move from the current to future state Verify and validate that proposed solutions meet business needs / outcomes Assists in the business process redesign and documentation as needed for new technology. Education and/or Experience A Bachelor’s degree from a four-year college or university. Equivalent work experience in a similar position may be substituted for educational requirements. Ideal candidates will have a minimum of five to seven years of increasingly responsible experience in information technology with an emphasis on business architecture & business analysis. Experience in gathering and/or developing requirements for multi-channel / omni-channel digital marketplaces, B2B portals & B2C portals. Property/casualty insurance, financial services and/or jewelry industry experience is desired, but not required. Computer Skills Proficiency in common Microsoft applications, including MS Office Suite, Visio, SharePoint and Outlook.

Working knowledge of project management applications, Mind Mapping Software, and prototyping applications (e.g. Photoshop, Dreamweaver, Azure, iRise, Microsoft Expression Studio). Certificates, Licenses, Registrations Certified Business Analyst Professional (CBAP) certification and/or Usability (UX) Certifications are desirable.

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