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A&K Data Coordinator

2 months ago

Downers Grove Illinois, United States Crystal Cruises Full time
Position Summary


Data Coordinators are responsible for supporting the Reservation Sales Center with data entry and administration of guest information related to their bookings.

Responsibilities and Accountabilities

Provide data entry support to the entire Reservation Sales Center.

Maintain A&K service and communication standards.


Good working knowledge of Travel Studio; enter all data provided via Guest Information Forms, system uploads, and emails into the reservation system and notify Travel Consultant of anything that could affect the guest experience while traveling.

Save documents to appropriate folders on a shared drive.

Update Call History and add appropriate notes per procedure.

Enter and verify all flight details are correctly coordinated with A&K services booked.

Proactively identify gaps in services as a result of flight information provided by guests/advisors.

Front Desk coverage as needed.

Maintain a harmonious working relationship with colleagues.

Special projects or other related duties as required.

Skills and Abilities

Strong multi-tasking skills and flexibility required

Global geography and destination knowledge preferred

Detail-oriented with excellent organizational skills

Attention to detail

Accuracy with data entry required

Ability to work in a team environment

Ability to work independently and within specified deadlines

Must be proficient with all Microsoft Office applications and Internet search engines

Must read/write/speak English

Flexibility and a positive attitude required

Requirements

Education and Experience

High School Diploma required

Special Requirements

Evening, weekend, and approved overtime may be required

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