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Tech Intake Manager
3 months ago
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role :
As a Technology Intake Tech Intake Manager, you will serve a pivotal role within our Enterprise Technology department, specializing in managing the intake, assessment, and initial routing of technology requests across the company. This position requires a highly organized and proactive individual who can collaborate with diverse teams to ensure streamlined and efficient technology intake governance . You will be instrumental in ensuring that technology requests are handled efficiently and effectively, contributing to the overall success of the Technology department and the company. Your strong organizational skills, attention to detail, and ability to collaborate with others will be critical to your success in this role. The ideal candidate will possess a deep and broad understanding of technology systems, tools, services and processes, coupled with exceptional communication and prioritization skills, if you are passionate about technology and enjoy working in a fast-paced, dynamic environment, and want to be able to broaden your own technology knowledge we encourage you to apply for this exciting opportunity.
Your Role Accountabilities:
- Lead a team of 3+ coordinators.
- Project Management
- Intake Management: You will be responsible for managing the intake process for technology requests, ensuring that all incoming requests are logged, categorized, and prioritized appropriately.
- Assessment: You will evaluate incoming technology requests to determine their feasibility, urgency, and resource requirements, ensuring that all necessary information is gathered for further evaluation. Evaluating new intake requests against existing ones to identify overlaps/duplications to ensure efficient processing of subsequent technical reviews. Will track performance metrics based on established KPIs.
- Routing: Once requests have been assessed, you will coordinate their initial routing to the appropriate teams or individuals for further evaluation and action, ensuring that requests are directed to the right place for timely resolution, following up with the assessors for timely responses.
- Collaboration: You will work closely with cross-functional teams to gather necessary information, provide updates, and ensure timely resolution of technology requests, fostering effective communication and collaboration across the organization.
- Process Improvement: You will identify opportunities to optimize and streamline the technology intake process, making recommendations for improvements to enhance efficiency and effectiveness.
- Documentation: You will maintain accurate records of technology requests, including status updates, resolutions, and any relevant documentation, ensuring that all information is documented and easily accessible.
- Communication: You will communicate effectively with stakeholders at all levels to provide status updates, gather feedback, and address any concerns related to technology intake, maintaining open lines of communication throughout the process. Chair and facilitate meetings where appropriate and distribute minutes to team members.
- Training and Support: You will provide guidance and support to users on the technology intake process, offering training and assistance as needed to ensure that requests are submitted correctly and efficiently.
- Bachelor's degree or equivalent relevant work experience
- People management/leadership experience
- Competency in Microsoft applications including SharePoint, Word, Excel, and Outlook.
- Competency in Smartsheet and Lucid
- Knowledge of various technology tools and systems
This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at
