Service Coordinator
1 week ago
- Full-Time: Individuals with an eye for detail who can work autonomously
- Candidates with strong customer service and multitasking skills
- Excellent communication abilities
About the Role:
As a Service Coordinator, you will be the initial point of contact for residents requiring home maintenance assistance. This role demands great organizational skills to handle multiple tasks efficiently in a fast-paced setting. Effective written and verbal communication is crucial, along with the capacity to deliver exceptional customer service consistently.
Responsibilities:
- Coordinating incoming service requests
- Managing work order processes for various maintenance tasks
- Communicating with vendors for scheduled work
- Ensuring accurate documentation of Service Technician work hours
- Fostering positive relationships with team members, customers, and vendors
- Providing top-notch service to all stakeholders
- Contributing to a positive work culture
- Engaging in community/company initiatives
- Performing additional duties as assigned
Skills Required:
- Outstanding customer service capabilities
- Excellent written and verbal communication skills
- Ability to maintain precise records
- Capacity to follow instructions accurately
- Proficiency in using technology, including Microsoft Office
Benefits Highlights:
Compensation is not just about your salary. Benefits play a vital role in enhancing your total reward package and overall well-being. At Southern, we offer a comprehensive and industry-leading benefits package to our employees.
Benefits at Southern include:
- Health, Dental, and Vision Insurance options at a low cost
- Company-paid Group Term Life and AD&D Insurances
- Traditional and ROTH 401(k) with Company contribution
- Paid holidays, time off, and bereavement leave
- Continuing Education opportunities
- Customizable packages with additional coverage options at reduced rates
Eligibility for benefits is tied to Team Member Status, and changes or cancellations may apply at any time.
Requirements:
- High school diploma or GED equivalent
- Minimum one year experience in clerical/data entry roles
- Experience with Yardi software is a bonus
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