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Workers Compensation Supervisor

3 months ago

Fort Worth, Texas, United States Resurgens Orthopaedics Full time

Job Type

Full-time

Description

Worker's Compensation Coordinators Manager will have oversight of the Workers Compensation team. Creates a work environment resulting in a high level of employee, patient, customer and physician satisfaction leading to achievement of financial targets related to the worker's compensation line of business.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned):

MANAGERIAL

  • Work with Practice Administrator to ensure that AOA worker's comp scheduling policies and procedures are understood and adhered to
  • Provide ongoing feedback to the Practice Administrator on the performance of the team members
  • Participate in recruiting, interviewing, hiring, disciplinary counseling and annual performance reviews of the WC staff
  • Conduct consistent one on one sessions with each staff member
  • Ensures monitoring WC scheduling phone queues.
  • Runs and evaluates reports to ensure proper staffing and workload distribution amongst the team members
  • Ensures monitoring of all EMR and PM Task completion by WC Coordinators
  • Train staff on new work comp initiatives
  • Assist Practice Administrator and Regional Directors in the development of new and revised worker's comp and IME scheduling process and workflows
  • Assist marketing team with resolving issues/complaints from employers or worker's comp insurance companies
  • Ensure WC TEAM members are utilizing accurate and current physician protocols and preferences for WC patient scheduling
  • Troubleshoot physician complaints related WC patient scheduling or authorization
ADMINISTRATIVE
  • Reviews for accuracy and submits bi-weekly paid time off and payroll reports
  • Establishes standards to improve efficiency and effectiveness of WC scheduling processes;
  • Oversees review of weekly phone queue reports
  • Attend WC conferences, committees and other meetings as indicated
  • Conduct staff meetings for the WC Coordinators
SUPERVISORY RESPONSIBILITIES
  • Directly manages Work Comp Team.
  • Carries out supervisory responsibilities in accordance with AOA's policies and all applicable laws.
Requirements
  • Bachelor's Degree in business, practice management, healthcare administration or related field preferred. Relevant experience may be acceptable as substitute for education (1 &fac12; years of experience = 1 year of education);
  • Two Years broad supervisory experience in a physician's practice or other healthcare environment;
  • Experience managing staff
  • Experience solving complex patient-related problems
  • Experience working directly with physicians and other providers