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Customer Service Representative
3 months ago
BERKHEIMER TAX INNOVATIONS IS NOW HIRING CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA
Are you eager to expand your skill set? Do you enjoy assisting others? Join Berkheimer Tax Innovations' Customer Service team in Bangor, PA. Prior tax knowledge is not necessary - we will provide the training you need.
WHAT YOU'LL DO:
As a Customer Service Representative, you will focus on enhancing our services for taxpayers. Your responsibilities will include:
- Handle calls in a fast-paced call-center setting
- Maintain positive and prompt communication with clients
- Apply problem-solving abilities to address challenging taxpayer questions
- Demonstrate patience and empathy when resolving taxpayer concerns
- Navigate and research across various accounts and software platforms
- Achieve personal, company, and client production targets
SCHEDULE + LOCATION:
- Starting Date: May 28th or June 3, 2024
- Full-time hours
- Monday - Friday, 8 am - 4:30 pm
- No work on weekends
- In-person at our Bangor, PA office
- After initial training (~4 months), a hybrid work model (office/remote) may be available based on business requirements and performance
PAY + BENEFITS:
- $15.20 per hour plus a chance for monthly bonuses
- Paid training to support your development
- Healthcare coverage (Medical, Dental, Vision, and Life Insurance)
- Paid time off for Holidays, Vacation, Sick Days, and Personal Time
- Wellness Program covering physical, emotional, and financial well-being
- 401(k) with Profit Sharing
- Employee Assistance Program
- Additional Benefit Plans
- FSA and HSA Options
- Relaxed business atmosphere
- High School Diploma or equivalent
- At least 1-3 months of relevant experience or training
- Positive demeanor
- Proficiency in computer usage and typing
- Openness to master a wide range of Pennsylvania tax knowledge
- Past clerical or customer service background is advantageous but not mandatory
WHY CHOOSE BERKHEIMER TAX INNOVATIONS FOR EMPLOYMENT? You will become part of a company deeply involved in supporting local communities for over 80 years. Our commitment to communities matches our commitment to our team members. At Berkheimer Tax Innovations, you are an essential part of our staff. We offer comprehensive on-the-job training, a collaborative team setting, and tools to enhance your success. Berkheimer Tax Innovations is an equal opportunity employer and E-Verify participant. All roles require a clean drug examination and a successful background check with professional references.
