Customer Service Representative

2 weeks ago

Dallas, Texas, United States WestRock Company Full time

The Opportunity:

The Customer Service Representative, Fiber Coordinator, is responsible for managing the movement of recyclable materials generated at internal WestRock locations, as well as external suppliers. This role is focused on high volume, single product transactions with shipments via trucks and rail. The Fiber Coordinator schedules pickups weekly as per allocations provided by procurement team. This position serves as the first point of contact for suppliers and customers to satisfy their needs and expectations in a manner that builds strong business rapport and customer trust and confidence and liaisons between the sales team, suppliers, customers, logistics and accounting, providing overall customer service and support to all capabilities.

Major Job Responsibilities:

Business Excellence

· Execute orders from suppliers and customers and inquiries and/or concerns regarding shipments of recyclable materials.

· Manage weekly allocations for recyclable commodities, schedule and monitor movement with logistics and customers to ensure timely pickups and deliveries. Work with supply team to ensure proper mill inventories are maintained.

· Adapt to changing market conditions which can result in changes to load schedules.

· Manage quality and safety exceptions with sense of urgency upon notification to minimize cost.

· Ensure accurate and timely payments to suppliers and invoices to customers, maintain documentation in CieTrade/LIMS system.

· Respond to inquiries timely, review discrepancies and research data, as necessary.

· Maintain account profile data of supplier and customer contact information, scheduling requirements, commodities and any other pertinent account information in Book of Business notes and update as changes occur.

· Responsible for meeting weekly metrics set by management to ensure all loads are being maintained and managed accordingly.

People and Culture

· Effectively and clearly communicate with all stakeholders to provide the highest level of customer service.

· Develop and nurture positive and collaborative relationships with all internal and external capabilities such as Logistics, Accounting and Sales.

· Liaison between Sales Team, Supplier and Customer, communicating and facilitating resolution on all pertinent issues.

· Build and maintain relationships with assigned accounts and proactively monitor activity to continuously ensure that all counterparty information is current in system and submit changes to the Master Data team for updates.

· Assist with Onboarding of new accounts by collaborating with Sales Team and Master Data Team as necessary to set up new supply points in system and add to weekly allocation file, as necessary.

· Aid suppliers, customer and carriers with payment and invoice inquiries and discrepancies by working with and through accounts payable and accounts receivable departments as necessary

· Work in conjunction with other departments and locations to resolve disputes in a timely fashion

· Assist with training of new hires

· Participate in in-house continuing education to further knowledge and skills

What You Need:

Education:

Required: High School diploma

Preferred: BA/BS or equivalent experience in a high-volume customer service or support environment

Schedule:

Willing and able to work a hybrid schedule.

Technical Skills:

· Microsoft Office – Intermediate or higher proficiency in Excel, Outlook, PowerPoint, Word

· Typing – High Proficiency

· Strong ability to learn new systems.

Critical Skills:

Communication Skills - Communicate effectively with a variety of audiences – from direct peers up to senior leadership within our division, as well as with internal and external suppliers and customers. Clearly expresses ideas in a written and spoken format. Able to build rapport with and understand perspective of others. Effectively listens, speaks, and writes in a business context. Capable of convey key messages clearly and correctly.

Detail oriented and organized with ability to coordinate changes with schedules and carriers in a timely manner.

Adaptable to Change - Able to shift with an ever-changing environment as business grows.

Customer Orientation - Ability to conduct business with the supplier's and customer's best interest in mind.

Big Picture Thinker - Be able to understand how your role fits into the overall business of both the company and the industry.

Creativity - Bring improvement ideas and a willingness to assist in implementing those ideas and solutions.

Collaboration/Teamwork - Work effectively with and through others in the organization outside the line of formal authority – both within your team, as well as with other teams or those in leadership – to accomplish organizational goals and to identify and resolve problems.

Problem Solving – Ability to identify and research issues while seeking resolutions to minimize cost and satisfy all stakeholders.

Results Driven - Focus on achieving both personal and team goals to exhibit our core value of Excellence.

Persuasiveness - Use appropriate interpersonal style and communication methods to gain acceptance of an idea, plan, activity, service or product from prospects and clients.

Ethics & Integrity - Behave in accordance with WestRock's core values all times and encourage the same behavior in others. Act based upon the best interest of WestRock and build trust with colleagues across the organization.

What we offer:

Corporate culture based on integrity, respect, accountability and excellence

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies and potential

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States PeopleShare Full time

    PeopleShare is looking for Customer Service Representatives in the state of Texas FULLY REMOTE BEFORE YOU APPLY: If you're committed to obtaining a state license AT NO COST TO YOU, this is the job for you (this allows you to be eligible for commission) Job Details for a Customer Service Representative:Schedule: Monday-Sunday 8:00am-11:00pm EST (5 days a...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States McGrath RentCorp Full time

    **Join our team as a Customer Care Representative** **About the role:** Be the primary point of contact for both external and internal customers Respond promptly to incoming calls Identify and document the needs of the callers **Key skills required:** Customer Service Representative, Customer Service, Technical Support **Industry:** Retail

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States The Chefs Warehouse Full time

    The Chefs' Warehouse JobID: 44895 [Customer Service Representative] As a Customer Service Representative at The Chefs' Warehouse, you'll: Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system; Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available;...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Think Tell Junction Full time

    Job DescriptionJob DescriptionJoin Our Team as a Customer Service Representative at Think Tell JunctionAre you passionate about delivering exceptional customer service? Think Tell Junction is seeking a Customer Service Representative to join our dedicated team in Dallas, TX. As a Customer Service Representative, you will play a key role in ensuring our...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Texas Paint Full time

    We Are Hiring a Customer Service Representative!Join our team as a Customer Service Representative and help customers with product information, service details, and technical problem-solving.Responsibilities:Handle customer inquiries and concerns efficientlyOffer detailed information about our products and servicesDeliver exceptional customer service...

  • customer service representative

    4 weeks ago

    Dallas, Texas, United States Circle K Full time

    Store : 6151 Mapleshade Ln, Dallas, Texas 75252Availability - Shift/Days Full time Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States Circle K Full time

    Store : 9616 Audelia Rd, Dallas, Texas 75238Availability - Shift/Days Day Shift - Weekends (ranging from 6am to 5pm)Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...

  • Customer Service Representative

    1 month ago

    Dallas, Texas, United States Circle K Full time

    Store : 9616 Audelia Rd, Dallas, Texas 75238Availability - Shift/Days Day Shift - Weekends (ranging from 6am to 5pm)Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...

  • customer service representative

    1 month ago

    Dallas, Texas, United States Circle K Full time

    Store : 6151 Mapleshade Ln, Dallas, Texas 75252Availability - Shift/Days Full time Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Pratt Industries Full time

    Customer Service RepresentativeThe Company is seeking a dynamic and motivated Customer Service Representative to join our team in Dallas, Texas. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we would love to hear from you!Take and process orders as well as address customer inquiries and...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States NRG Full time

    Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Mr. Appliance of Highland Park Full time

    We at Mr. Appliance are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchisees offer competitive compensation packages, complete training programs, and fast...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States GXO Full time

    Join our Team as a Customer Service Representative - 1st Shift Revolutionizing the Logistics Industry At our company, we are on the lookout for skilled individuals who can elevate the level of service we provide. We understand that a positive work environment leads to motivated employees, enhancing overall efficiency and commitment. By joining us, you will...

  • Customer Services Representative

    2 weeks ago

    Dallas, Texas, United States ESI Full time

    Job DescriptionJob DescriptionEdgebanding Services, Inc. (ESI) is a leading wholesale distributor supporting the Woodworking, Stone Fabricator, Kitchen + Bath, and A+D Communities. With over 30 years in business & 8 regional distribution facilities, ESI is a premier supplier of Edgebanding, Adhesives, Quartz, Porcelain, Solid Surface, and Sinks.Job...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States TEKsystems Full time

    TEKsystems is currently hiring for remote customer service representatives. This role must be located within 60 miles of Dallas, TX. Please apply if you are interested.Description:Job DescriptionTo respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operationProvide...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States TEKsystems Full time

    TEKsystems is currently hiring for remote customer service representatives. This role must be located within 60 miles of Dallas, TX. Please apply if you are interested.Description:Job DescriptionTo respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operationProvide...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Urrly Full time

    Are you a Rockstar CSR? We're looking for a motivated Customer Service Representative to join our client: a VC-backed Insuretech startup. If you love helping people and solving problems, this is the role for you What You'll Do: Assist clients via phone, email, and SMS quickly and kindly. Interpret and analyze insurance policies, cancellations, and...

  • Remote Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Adecco USA Full time

    Adecco is currently seeking Remote Customer Service Representatives to join Radial's team in Dallas, Texas. As a Customer Service Representative, you will be responsible for addressing customer inquiries through various communication channels while ensuring a positive customer experience.Key responsibilities include:Listening, learning, and resolving...

  • Dallas Onsite Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States SupportNinja Full time

    Work Location: 2550 Pacific Ave, Dallas, TX 75226SupportNinja is a new kind of BPO. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you'll...

  • Dallas Onsite Customer Service Representative

    1 month ago

    Dallas, Texas, United States SupportNinja Full time

    Work Location: 2550 Pacific Ave, Dallas, TX 75226SupportNinja is a new kind of BPO. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you'll...