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Customer Service Representative

3 months ago

Dallas, Texas, United States Urrly Full time
Are you a Rockstar CSR?

We're looking for a motivated Customer Service Representative to join our client: a VC-backed Insuretech startup. If you love helping people and solving problems, this is the role for you
What You'll Do:
  • Assist clients via phone, email, and SMS quickly and kindly.
  • Interpret and analyze insurance policies, cancellations, and endorsements.
  • Work with various insurance products and portals like Progressive, Safeco, and more.
  • Use CRM software and in-house tools to manage customer needs.
  • Collaborate with teams to ensure customer satisfaction.
What You Need:
  • 2-3 years of P&C insurance experience.
  • Active Property and Casualty or Personal Lines license.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and manage multiple tasks.
  • Comfort with ambiguity and a startup environment.
  • Excellent computer skills and the ability to learn new systems quickly.
Compensation:
  • Base salary starting at $47.5k, increasing to $50k after 3 months.
  • Uncapped bonuses for up-selling and cross-selling.
  • Earn 4% commission on total written premiums.
  • Bonuses for extra hours and participation in contests and incentive programs.
Nice to Have:
  • Active licenses in 40+ states.
  • Bilingual in English & Spanish.
Apply now and start making a real impact