Member Service Representative

1 week ago


Vienna, Virginia, United States Navy Federal Credit Union Full time
Overview

To introduce individuals to the wide array of products and services provided by Navy Federal Credit Union, including various depository accounts like checking, savings, certificate IRA, revocable trust, and estate accounts. This role also involves dealing with lending products and credit/debit cards, handling moderately complex platform banking functions under supervision, and offering guidance/training to junior team members.

This role is part of the TalentQuest employee referral program. If you were referred by a colleague for this position, please apply through the system-generated link you received.

Responsibilities
  • Analyze, investigate, and resolve issues and discrepancies related to member accounts/loans
  • Assist members with applications for consumer/mortgage/equity loans, overdraft protection, and credit cards
  • Counsel current and potential members on Navy Federal's range of products and services
  • Ensure proper handling of cash and other negotiable instruments
  • Spot opportunities to promote additional services and enhance product usage
  • Execute platform banking operations
  • Support junior team members
  • Comprehend and adhere to federal and other regulations concerning financial products and services
  • Assist with Branch Office vault procedures for opening, closing, and balancing, if needed
  • Act as a Branch Office and/or ATM vault custodian, when necessary
  • Carry out additional assigned duties
Qualifications
  • Able to work autonomously and in a team setting
  • Familiarity with savings and checking products, accounts, and services
  • May need to undergo and complete specialized training (in Business Services, IRA, MLO, notary, etc.) as per business demands
  • Strong active listening skills to provide accurate responses to inquiries and account needs
  • Effective organizational, planning, and time management abilities
  • Proficient in research, analysis, and problem-solving
  • Skilled in building relationships through trust, diplomacy, and tact
  • Demonstrates initiative and sound judgment in decision-making
  • Capable of maintaining composure in a fast-paced and evolving environment
  • Adept at navigating various screens and PC applications, and adapting to new technologies
  • Skilled in performing mathematical calculations and working precisely with numbers
  • Strong verbal and written communication skills
Desired Qualifications
  • Previous experience in member/customer service, preferably in a call center, retail banking, or financial institution
  • Background in a credit union setting
Hours: Available Monday - Saturday, hours determined by operational requirements.
Part-Time weekly hours typically vary. (Note: Longer hours may be necessary during training)

Location: Hub & Spoke branches: Camp Walker, Building 338, Daegu, Korea | Camp Carroll, Building S-203, Gyeongbuk, Korea

Depending on operational needs, this role may involve working at or relocating permanently to nearby branches within a reasonable commuting distance.

*Applicants who submit an application for this position will receive a mandatory online assessment to the email address provided in the application. Please ensure to check your email's spam and junk folders if you do not receive the email in your inbox. Completing the assessment is crucial for your application to be considered, so kindly complete it. For technical support with the assessment, contact our Infor assessment support team.

About Us
Everyone has goals, aspirations, hobbies, and things they are passionate about—what matters to you is vital to us. We seek individuals who not only crave meaningful and stimulating work to advance their skills but also make time for their personal interests and relationships. We are looking for team members who are dedicated to our mission of making a positive impact on the lives of military members and their families. Together, we can achieve this. Let our achievements speak for themselves:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For

• Computerworld Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal upholds diversity in the workplace, celebrating and promoting it. The organization takes affirmative steps to recruit and advance qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal retains the right to fill this position at a different grade level depending on business necessities. An assessment might be necessary to compete for this role. Job postings may close earlier or extend beyond the expected deadline at the discretion of the hiring team based on applicant volume. Navy Federal Credit Union utilizes market insights to establish competitive salary ranges. Compensation is determined within these ranges according to experience, location, and market position

Bank Secrecy Act: Maintains awareness of and adheres to Navy Federal policies, procedures, and regulations related to the Bank Secrecy Act.

  • Vienna, Virginia, United States RGW Parent Inc Full time

    Position Description:The Patient Service Representative (PSR) is a clinical operations care team member reporting to the Office Manager and/or Front Desk Supervisor. The position is responsible for providing the full scope of a) inbound and outbound access patient interactions & functions whether by telephone, internet or face: face, b) patient scheduling &...


  • Vienna, Virginia, United States Penske Full time

    Mercedes-Benz of Tysons Corner, a Penske Automotive Group dealership, is looking for an experienced Front Parts Counter Representative to join our team to help deliver extraordinary customer experiences.JOIN OUR TEAMAt Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim...


  • Vienna, Virginia, United States Chick-fil-A Full time

    In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. It may not...

  • Service Desk

    1 week ago


    Vienna, Virginia, United States INSPYR Solutions Full time

    Title: Service Desk Technician Location: Hybrid 10 days a month in Winchester, Virginia Duration: 6+ months Compensation: $20-28/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Role will be hybrid based out of Winchester,Virginia around 10 days a month. Shift is Monday-Friday This is an intial contract role.Job Description: The...


  • Vienna, Virginia, United States HDR Full time

    At XYZ Company, we prioritize inclusivity and teamwork, fostering an environment where all employees are valued and empowered to bring their unique perspectives and innovative ideas to the table. Join us in our mission to make a positive impact on the world!We are currently seeking a talented Utility Management Services (UMS) Section Manager to be part of...


  • Vienna, Virginia, United States Colorado Center For Reproductive Medicine Full time

    Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility's diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in...


  • Vienna, Virginia, United States Pueo Business Solutions LLC Full time

    Pueo is known for bringing the best talent and unique tools to every opportunity. Pueo's Parliament (aka workforce) is composed of professionals who are seeking the opportunity to work in a small business with a flat organization that thrives on career development and independence. In support of mission and professional growth, our Parliament has supported...

  • Tax Senior Manager

    1 week ago


    Vienna, Virginia, United States FORVIS, LLP Full time

    Tax Senior ManagerLocation: Tysons, VA, USAApplyCompany Profile:At FORVIS, your career is designed with a purpose. We want our team members to thrive professionally and feel the impact their work yields when serving clients, industries, and local communities. This starts by empowering team members to design a career journey that leverages their skills and...


  • Vienna, Virginia, United States Baker Tilly US, LLP Full time

    Overview: Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the worlds leading financial centers New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a...


  • Vienna, Virginia, United States Cardinal Recruiting LLC Full time

    Job Summary:We are seeking a seasoned Third Party Risk Project Manager to join our team. The ideal candidate will be responsible for identifying, analyzing, and mitigating risks across various projects and programs. The Third Party Risk Project Manager will play a crucial role in ensuring the successful delivery of enterprise software...

  • Server

    1 week ago


    Vienna, Virginia, United States Joon Full time

    _Joon's first-class hospitality experience represents Persian cuisine and hospitality at its finest by offering guests a seat at an Iranian dinner table to taste exotic flavors and contagious energy synonymous with the cuisine and history. Guests can enjoy an elevated dining experience in a sophisticated Persian setting from world-renowned Persian cookbook...

  • HR Generalist

    1 week ago


    Vienna, Virginia, United States Dynamic Integrated Services Full time

    HR GeneralistWho are we?Dynamic Integrated Services (DIS) is a proud Service-Disabled Veteran-Owned Small Business based in the Washington, D.C. Metropolitan area providing management consulting services to federal agencies and organizations supporting the public sector. DIS offers exceptional client services in the areas of _Strategic Communications and...

  • HR Coordinator

    1 week ago


    Vienna, Virginia, United States Innova Solutions Full time

    Innova Solutions is immediately hiring for a HR Coordinator Position type: Full time / Contract Duration: 2 years Location: McLean or West Creek, VA (Mon/Fri remote, Tues - Thurs onsite)W2 ONLY Our client is seeking an HR Coordinator: Responsibilities: Provide recruiting support services in accordance with client's recruiting support process, standards and...


  • Vienna, Virginia, United States Red Hat Full time

    Job Title:Strategic Account Executive at Red HatSummary:The Red Hat Intelligence Community Sales team is seeking an experienced sales professional to join as a Strategic Account Executive in McLean, VA. In this position, you will manage relationships with a key intelligence community customer within the North America public sector. You will assist customers...

  • Client Accounting

    1 week ago


    Vienna, Virginia, United States CohnReznick Full time

    As CohnReznick grows, so do our career opportunities. As one of the nations top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do We currently have an exciting career opportunity for a Senior Consultant to join our Client Accounting...


  • Vienna, Virginia, United States CohnReznick Full time

    As CohnReznick grows, so do our career opportunities. As one of the nation's top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do We currently have an exciting career opportunity for a Senior Consultant to join our Client Accounting...


  • Vienna, Virginia, United States Aveshka Full time

    OverviewThe Office of the Assistant Secretary for Preparedness and Response (ASPR) is a public health preparedness and emergency response organization within the Office of the Secretary at the United States Department of Health and Human Services (HHS). ASPR's role is to lead the nation in preventing, preparing for, and responding to the adverse health...

  • General Manager

    1 week ago


    Vienna, Virginia, United States The Ladders Full time

    General ManagerCome join our growing team If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington...

  • Motor Grader Operator

    4 weeks ago


    Vienna, Virginia, United States Colas Full time

    Subsidiary: [[division]] Reeves Construction Company, the Colas USA subsidiary that operates throughout the states North Carolina, South Carolina, Georgia, and Florida, has been a key partner in the infrastructure growth of the Southeast since the company's founding in 1955. Reeves is a complete heavy civil highway and site development construction company...

  • Motor Grader Operator

    1 month ago


    Vienna, Virginia, United States Colas Full time

    Subsidiary: [[division]] Reeves Construction Company, the Colas USA subsidiary that operates throughout the states North Carolina, South Carolina, Georgia, and Florida, has been a key partner in the infrastructure growth of the Southeast since the company's founding in 1955. Reeves is a complete heavy civil highway and site development construction company...