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User Support Technician
3 months ago
Position Opportunity:
User Support TechnicianReports to: Systems AdministratorPosition Highlights As a User Support Technician, you will be the first impression and initial contact with our team members from a technology perspective.
When our team members' computers, monitors, headsets, or phones stop working, you are the one they are going to call to get them back up and running again.
Not only will you get to showcase your amazing IT skills, but you get the opportunity to learn new ones.
Our call center is fun and fast paced which means this position requires high levels of multi-tasking and organization, as well as the ability to handle confidential information.
Our perfect candidate will be reliable, friendly, positive, have strong verbal and written communication skills, and will have a "whatever it takes" attitude.
A Day in The Life of a User Support Technician Provides user support by installing, configuring, maintaining, and supporting computer-related hardware, operating systems, and application software, including, but not limited to, computers, laptops, smart phones, tablets, printers, scanners, and presentation systemsDiagnose, repair, and replace computers, monitors, mice, keyboards, headsets, ethernet patch cords, and desk phones, and all other equipment associated with the day-to-day operations of the call centerWorks assigned helpdesk tickets in a timely fashion and ensures resolutionMaintains an accurate equipment database and inventoryWorks with existing IT team members to create a productive environment that breeds innovation and best practicesEnsures all team members can perform their job duties as needed with the appropriate technology requiredMaintains a working knowledge of all systems used to support various departments and functionsMaintains an accurate documentation system of all systems and procedures usedPerforms systems administration duties by adding user accounts, resetting user passwords, and configuring security access rights as necessary and appropriateMaintain a high level of integrity, professionalism, and confidentialityEducation and ExperienceHigh School Diploma requiredValid driver's license and dependable transportationWillingness to learn new thingsProficient in Microsoft products (Windows, Office) and solid typing skillsMust be able to lift and carry objects weighing up to fifty pounds, have sufficient mobility to connect cables which may require climbing ladders or working under desksMust possess visual acuity sufficient for installation and repairs of computers and peripheralsA basic understanding of network topologies, file server administration, and computer-related diagnostic techniques is strongly preferredCustomer Service experience preferredWe are an equal opportunity employer and do not unlawfully discriminate in employment.
No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law.
Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.