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Customer Service Representative

3 months ago

Charlotte, North Carolina, United States Call Dad AC and Heating Full time
Call Dad AC and Heating is one of the fastest growing heating and air conditioning companies in the Southeast We also offer an atmosphere of support, recognition for hard work, and personal growth through significant advancement opportunities

Get ready for an incredible career – not just another job If you're on the lookout for a dynamic company experiencing rapid growth, offering abundant chances for both professional and financial advancement, then your search ends here Call Dad is thrilled to announce openings for our upcoming Dad University: CSR Edition class

No experience? No problem Dive into the excitement of our exclusive "Dad U" two-week training program designed to equip you with all the skills you need to thrive in the world of customer care.

At Call Dad, we believe in teamwork, and our Customer Service team is at the heart of it all As a Customer Service Representative, you'll shine with exceptional communication skills, make customers feel right at home, showcase empathy, and master the art of multitasking. A positive attitude and a willingness to lend a helping hand are absolute must-haves.

Picture this – you'll be the first voice our customers hear, setting the tone for their expectations from our company. Ready to make a lasting impression? Applicants should be available Monday to Friday, between 8 a.m. and 6 p.m., enjoying an 8-hour shift with a 30-minute lunch break. Plus, get ready for some weekend vibes as we require one Saturday a month from 8 a.m. to 12 p.m.

Don't miss out on this electrifying opportunity to kickstart your career with Call Dad Apply now and let the excitement begin

Call Dad AC and Heating offers great benefits including weekly pay, medical insurance, dental insurance, vision insurance, 401k, and paid vacation and sick time Healthcare benefits begin after only 30 days.

Upon completion of training, job duties include:
  • Support customers through calls, text, web chat, or email.
  • Educate customers so they can make informed decisions about their home.
  • Use software to input service requests accurately and in available time slots.
  • Communicate with the appropriate department about any customer concerns or anything that should be followed up with by a location.
  • Assist in scheduling visits for Family First Plan members.
  • Make outbound calls to ensure our field staff stays busy during slower times.
  • Sell and renew maintenance agreements.
  • Participate in ongoing training on objection handling, empathy, and call booking.
  • Deescalate customer complaints or escalate to appropriate contact.
  • Maintain a call booking rate of 92%

Minimum Job Requirements:
  • Basic computer skills
  • Willingness to learn
  • Excellent work ethic
  • Cheerful phone voice
About Call Dad AC and Heating:

Call Dad AC and Heating is a young, disruptive, and ambitious organization that is expanding in the Southeast.