Service Coordinator

3 weeks ago

Terre Haute, Indiana, United States Home Instead Senior Care Full time


Join a team focused on core values Strengthen your passion to make lives betterAt Klipsch Senior Care, LLC, DBA Home Instead, our mission is to make lives better every day, every interaction, and we want to help you so you can help others.

Let us help you become a Services Coordinator who promotes positivity and supports our vision to create exceptional matches between clients and caregivers.

You'll get to utilize your strong problem-solving skills building schedules that promote longevity and growth.

As a Services Coordinator, you'll provide efficient and organized support to our clients and caregivers in a way that enhances our vision of making lives better.

Join a learning and development culture designed to create a level of operational excellence that fosters a meaningful environment to improve the quality of life for our clients and team members.

Our team is a family, and we want to welcome you HOMEHome InsteadService Coordinator Job DescriptionKlipsch Senior Care, LLC.

d/b/a Home InsteadObjective:
The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients.

The Service Coordinator is responsible for scheduling clients and Care ProfessionalsSM to provide the highest quality service to clients with emphasis on creating extraordinary relationships.


Primary Responsibilities:
Reflect the values of Klipsch Senior Care, LLC. (d.b.a. an independently owned and operated Home Instead franchise).Answer incoming calls in a friendly, professional, and knowledgeable manner.

Create and maintain client and Care Professional schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.

Monitor and maintain Care Professional availability and requested time off.
Monitor and mediate Care Professional overtime management.
Monitor, mediate, and assist with Care Professional payroll and Client billing.
Monitor, mediate, and log all client and Care Professional activity utilizing the software system.
Follow up with all client and Care Professional issues to ensure their problems are resolved.
Enter and maintain accurate client and Care Professional records in the software system.
Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
Follow up and communicate Care Professional and client scheduling issues to ensure problems are resolved.
Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
Monitor, document, and maintain Service Coordinator Key Performance Indicators as laid out in company Playbook.

Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.

Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients and family members.

Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.


Secondary Responsibilities:
Participate as needed in all Care Professional meetingsConduct Service Inquires and Care Consultations following the consultative sales process.

Perform all other functions and responsibilities deemed necessaryPotential of answering phones after hours, remotely Maintain regular attendance at the office to execute job responsibilitiesEducation/Experience Requirements:
High school graduation or the equivalentOne year of related business experience or an equivalent combination of education and work experience may be consideredMust possess a valid driver's license

Supervisory Responsibilities:
NoneKnowledge, Skills and Abilities:Must understand and uphold the policies and procedures established by Klipsch Senior Care, LLC. (d.b.a. an independently owned and operated Home Instead franchise).Must demonstrate excellent oral and written communication skills and the ability to listen effectivelyMust have the ability to work independently, maintain confidentiality of information and meet deadlinesMust demonstrate effective interpersonal skills as well as sound judgment and good decision-making skillsMust demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and proceduresMust have the ability to organize and prioritize daily, quarterly, monthly, and yearly workMust have the ability to establish good working relationships with the franchise owner, office colleagues, clients, and Care ProfessionalsMust have the ability to sit at a desk and listen effectively for long periods of time on the telephoneMust present a professional appearance and demeanorMust have the ability to operate office equipmentMust be patient and congenial on the telephoneMust have computer skills and be proficient in Word and ExcelMust have the availability to work evenings and weekends as requiredMust have the ability to perform duties in a professional office settingMust demonstrate knowledge of the senior care industryBenefits Home Instead offers:Medical and Dental Insurance at Employee costNew Benefits Package provided at no costVacation and Sick TimePotential bonusesPaid time off for Birthday8 Paid Holidays

Pay Range:
$17.00Position InformationTitle:Service CoordinatorID:1622Please note that this is the job board for the franchise office located at 631 E. Springhill Dr. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at

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