Help Desk Technician

7 days ago

Huntsville, Alabama, United States General Dynamics Information Technology Full time

Req ID:
RQ178180

Type of Requisition:
Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required:
None

Job Family:
Help Desk

Skills:
Customer Service,Data Center,Microsoft Office

Experience:
0 + years of related experience

Job Description:
The Alabama Supercomputer Center (ASC) provides Internet, technology and resources for the Alabama Supercomputer Authority, a State agency.

The ASC supports key education programs for the state's Departments of Education and Post-secondary Education, as well as a 24x7 Help Desk, Network Operations Center, and technical support for Alabama's K-12 schools, higher education and public libraries.

ASC also hosts supercomputers to support Alabama research universities working on significant scientific and engineering problems.

2nd Shift - hours are from 4:00pm-12:00am.

Position Summary

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Required Experience

General Dynamics IT is seeking qualified candidates with the following skills to join our team:

High School or GED

0-2 years of professional experience

Knowledge or support experience with Windows 7/10, Active Directory and Microsoft Office Suite

Experience using ticketing system

Strong customer service

The position will be based at the Alabama Supercomputer Center in Huntsville, Alabama. General Dynamics IT is under contract to provide support to the Alabama Supercomputer Authority.

The likely hourly rate for this position is between $ $21.85. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.


Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.

government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.


We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

We create opportunities for our people to lead and learn simultaneously.

From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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