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Tech Support

3 months ago

St Louis, Missouri, United States Mom365 Full time


Are you a tech-savvy problem solver with a passion for exceptional customer service? We are seeking an enthusiastic Tech Support and Equipment Repair Specialist to join our team.

In this role, you'll assist employees with troubleshooting various technology-related issues, from cameras and laptops to printers and software.

If you excel in communication, are detail-oriented, and can follow written instructions and tutorials, we want to hear from youDay in the Life:Provide tech support for cameras, laptops, printers, software, and networksDocument calls and interactions in detailHandle tech-related emails promptly, providing clear instructions and escalating complex casesStay updated on tech trends and share knowledge with the teamAddress recurring issues and assist with minor repairs for cameras, laptops, and printersUse inventory tracking systems to manage equipment and suppliesEnsure efficient upkeep of equipment and inventoryOrder replacement equipment and supplies as neededHandle shipping and receiving of tech and hospital materialsPerform tasks requiring lifting up to 100 lbs.


and proficient use of a hand truckQualifications:

Experience in a technical support roleExperience in a customer service role may be consideredKnowledge of cameras, laptops, printers, software, and networksExcellent written and verbal communication skillsDetail-orientedProficient in documenting calls and interactionsAbility to multitask and prioritize effectivelyFamiliarity with common operating systems, software, and remote desktop toolsProactive attitude towards learning new technologiesHigh school diploma or higher educationPay Rate & Benefits Offered$19/hourMedical, Dental and Vision Plans401k PlanThis position description should not be construed as an employment contract of any type.

Mom365 reserves all rights of employment-at-will.