Solution Design Consultant
2 weeks ago
This person can sit in either Orange County or San Diego.
Responsible for providing support for new and existing Cox Business customers for configuration of complex products including Hosted Voice, Carrier Ethernet Service, Managed and Cloud Services.
**Overall Support Requirements: - Collaborate with Sales Engineering and Sales to translate contracted services on order, pre-sales design package, and customer provisioning information into detailed configuration requirements needed for deployment of advanced services into customer environment.
- Serve as interface between Cox Business and customer to capture technical details of customer's network and desired configuration.
- Initiate, plan, execute and control project efforts including assisting Sales Engineers in coordinating cutovers to Cox service; including vendor coordination, on site testing and customer communication.
- Provide expert onsite configuration support for customer data collection and site information, focusing on advanced solution deployments for our highest value customers. Provide flex support to local, regional, and national teams supporting multisite solutions and out of footprint opportunities.
Product scope includes, but is not limited to:
**Unified Communications and Hosted Voice Solutions: - Complete service configuration forms with customer to support equipment installations
- Focus on Hosted Voice installs, transfers, and upgrades
- Support collection of SIP and other voice trunk configurations to assist the Cox Business Sales Engineer Hosted Voice Project Expert Support
- Gather customer design information for advanced business solutions
- Support collection of unique customer network requirements including VLAN, IP, and routing requirements
- SD-WAN, SD-Gateway, and Managed WiFi pre
**Business Video Solutions: **Collect all information about the property, type of TVs, design of the splash/guide page, start-up channel, etc.
**Additional Services: **Flexibility to support expansion to data collection across new forms of business that may include managed services, hosted solutions, and new industry verticals and product lines as needed
**Minimum Requirements: - 6 years of experience in a related;
- or a BS/BA degree in a related discipline with 2 years of experience in a related field; or MS/MA degree in a related discipline Bachelor's degree and/or equivalent experience
**Preferred Requirements: - Technical Product Configuration and Troubleshooting Experience
- 4+ years in telecommunications
- 2+ years' experience in telecom service configuration
- Ability to train individuals and groups
- Written and verbal communication skills
- Negotiation, problem solving, and analytical skills
- Competent organizational and followthrough skills
- Competent interpersonal and relationship management skills
- Ability to provide solutions to customer needs and challenges
- Must have a clean driving record and be able to travel to customer locations within the system
- Ability to work virtually, as part of a regional or national team VOIP or Networking Certifications Preferred
Compensation:
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees.
Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work.
If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications todayAbout Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and hea
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