IT Support Consultant

2 weeks ago

Providence, Rhode Island, United States Brown University Full time

Job Description:


It is an especially exciting time at Brown University and the School of Engineering where together, we are leading efforts to enhance academic excellence through innovative education and increased interdisciplinary research to address complex societal challenges.

We have an excellent opportunity for a new IT Support Consultant to join our dynamic team and mission-driven organization to help us shape a community that is essential for educating and preparing future engineers.

Position Purpose

Education and Experience

Bachelor's degree preferred or equivalent combination of education and experience.

Experience in Higher Education preferred.


2-3 years' experience providing desktop support in an IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP, ITIL, ACSP, ACTC, ACMT or ACHDS certifications preferred.

Job Competencies

Indicate the essential job competencies. Competencies are required knowledge, skills and abilities necessary to perform the job successfully.

  • Troubleshooting skills for a host of peripherals (printers, handheld devices, RM devices, card
readers, etc.).

  • Knowledge of electronic software distribution tools such as SMS/SCCM, JAMF, and ARD preferred.
  • Experience supporting computing users.
  • Strong computing, analytical, and organizational skills; project planning and project management skills.
  • Excellent customer service skills; strong commitment to customer service.
  • Understanding and appreciation for needs of users in an academic environment; tact and sensitivity in dealing with a diverse user community.
  • Excellent coordination, collaboration, skills as well as written and verbal communication skills.
  • Ability to work independently, selfstarter.
  • Requires a strong commitment to promoting diversity.
  • Ability to work effectively in a group and as a member of a project team.
  • The person in this position frequently communicates with faculty, students and staff who have inquiries related to computer software, hardware and peripheral devices. Must be able to exchange accurate information in these situations.
All offers of employment are contingent upon successful completion of a background check and education verification.

In order to achieve near-universal vaccination,

Brown University is requiring all employees to receive the final dose of the COVID-19 vaccine

  • All newly hired staff at Brown University must receive the final dose of the COVID19 vaccine before they begin work, unless they are approved for a medical or religious exemption. For more information, please visit
University Human Resources

Recruiting Start Date:

Job Posting Title:
IT Support Consultant

Department:
School of Engineering

Grade:
Grade 9

Worker Type:
Employee

Worker Sub-Type:
Regular

Time Type:
Full time

Scheduled Weekly Hours:
40

Position Work Location:
Onsite

Submission Guidelines:
Still Have Questions?

If you have any questions you may contact

EEO Statement:
Brown University is an E-Verify Employer.

As an

EEO/AA employer

, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.

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