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Automotive Service Manager

3 months ago

Hayward, Wisconsin, United States Don Johnson Motors Full time
Job DescriptionJob Description

As a fifth-generation family business, we're different from other companies. Different in how we treat our guests, different in how we work together, and different in the extraordinary results we achieve. These differences are the direct result of the outstanding individuals on our team and the unique and distinct culture they create. They're also why we were voted 2018 Wisconsin Family Business of the Year and rank in the country's 100 "Best Dealerships to Work For" according to Automotive News.

Click here to read about the 28 Fundamentals that serve as the foundation of our culture. We proudly refer to them as "The Don Johnson Way."

The ideal candidate will be able to run an efficient and profitable service department, achieving objectives while maintaining high levels of guest and team satisfaction. If you'd like to discuss joining our family, please complete the form below, and we'll get the ball rolling. We look forward to learning about your career goals and sharing our 100+ year history with you

What We Offer

  • Family-oriented, flexible Monday - Friday work schedule
  • Paid holidays and personal time off
  • Health, vision, and dental insurance
  • Supplemental insurance coverage
  • Paid training and certification classes
  • Fun and rewarding family environment
  • Complimentary snacks and beverages throughout the day
  • Monthly team lunches
  • Verizon / AT&T Wireless plan discounts
  • Opportunity to grow and advance
  • Modern, state-of-the-art facilities
  • Open door and open-book management
  • Direct deposit payroll
  • Company-funded 401K retirement savings plan
  • Discounts on vehicle purchases, parts, service, collision repair, and car washes
  • No-cost, no-debt associate/bachelor's/master's college degrees for you and your family
  • Relocation assistance is available based on qualifications

Automotive Service Manager Responsibilities

  • Forecasts goals and objectives for the department and strives to meet them
  • Hires, trains, motivates, counsels, and monitors the performance of all service department team members
  • Prepares and administers an annual operating budget for the service department
  • Maintains reporting systems required by the business and vehicle manufacturers
  • Understands and ensures compliance with manufacturer warranty and policy procedures
  • Monitors technicians' daily productivity reports and corresponding payroll records
  • Monitors and follows up on parts orders with the parts manager to ensure availability
  • Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
  • Establishes and maintains positive working relationships with guests to encourage repeat and referral business
  • Maintains high-quality service repairs and minimizes comebacks
  • Ensures that the work areas and guest waiting area are kept clean
  • Serves as liaison with factory representatives
  • Ensures the proper care, storage, and inventory of special tools
  • Ensures that all guests are greeted promptly and given fair estimates on costs and time required for repairs and maintenance

Automotive Service Manager Qualifications

  • High school diploma or equivalent
  • Two to four years of related experience and/or training; or an equivalent combination of education and experience
  • Unwavering ethics and values
  • Fast, eager learner and team player
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • Willingness to learn new technology
  • Career-driven mindset
  • Clean driving record and valid driver's license
  • Willing to submit to a background check and drug screen prior to employment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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