Dispatcher

Shift: 1st

M-F (7am-5pm)

Description:

Overview:

Plans, organizes and coordinates the scheduling and routing of shipments for which the company assumes responsibility, affects company costs and customer satisfaction. Controls and dispatches economically to achieve profit goals.

Job Description:

This individual manages service crews engaged in pick up and delivery services. Resolves minor service crew and customer service problems. Statuses orders in a timely manner to reflect accurate status and visibility.

Responsibilities

• Execute shipment plans within the scope of branch operations and United Van Lines.

• Establish and maintain control of all drivers operating in designated area.

• Rating and memoing of previous day's paperwork.

• Timely status of all orders in the computer as required.

• Ensuring driver's paperwork is complete, accurate and accounted for on a daily basis.

• Plan next day's route/orders, complete all pre-calls (24-hour notice).

• Assign vehicles and equipment to proper personnel.

• Maintain records and audit driver's logs and performance in conjunction with Operations Manager.

• Assist in maintaining vehicle, records, repairs, services and mileages.

• Ensure work assignments are staffed with adequate crews to accomplish objectives and to insure customer satisfaction.

• Inform Customer Service representatives of any problems regarding an order immediately.

• Keep an open mind to Sales needs and current market conditions.

• Maintain excellent communications with customers scheduling and timeliness.

• Review and approve crew time cards and expenses.

• Investigate, analyze causes of damage to shipments and take corrective action.

• Interface with Accounting Department to solve paperwork and/or rating problems.

• Maintain, achieve company goals and ratios in accordance to revenue and expenses.

• Control warehouse labor in conjunction with Operations Manager.

• Insure warehouse is maintained in a clean and neat fashion at all times.

• Maintain accounts and warehouse storage records.

• Enforce Company policies, take corrective and disciplinary action as required/needed.

Skills:

Supervision, Transportation, Logistics, Customer service, Dispatch customer service, dispatch, dispatching, logistics support, transportation logistics, planner, Shipping and receiving

Top Skills Details:

Supervision,Transportation,Logistics,Customer service,Dispatch customer service

Additional Skills & Qualifications:

• A minimum 2 years' experience desired

• Dispatch experience required

• Excellent communication skills

• Detail and customer service oriented

• Competent computer skills, including Microsoft Office Suite and Google G Suite

• Candidate must be able to communicate effectively at all levels of the organization

• Must be organized

• Proven track record of working in a team environment and autonomously

Key Competencies:

• Excellent communication skills

• Basic understanding of transportation logistics

• Ability to manage several projects at once

• Ability to read and interpret maps

• Partnering and teamwork

• Ability to work with little oversight

• Very organized and work in a timely manner

• Problem solving and conflict resolution

• Excellent telephone communication skills, have a clear and pleasant speaking voice

• Team oriented and personally committed to continuous improvement

• Demonstrated ability to interface effectively and positively with all members of the organization

• Basic computer and typing skills for basic Microsoft Office and Google G Suite applications

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.